Service Operations Supervisor Vensure Employer Solutions - 2.6 Chandler, AZ Job Details Full-time $25 - $30 an hour 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Pet insurance Qualifications Teamwork Microsoft Excel Customer relationship building Microsoft Outlook High school diploma or GED Managing clients in a customer support role Problem-solving Microsoft Teams Account management Stakeholder relationship building Time management

Full Job Description Service Operations Supervisor Location:

Chandler, AZ | On-site | Full-Time About Vensure Employer Solutions Vensure Employer Solutions provides HR technology, managed services, and business process outsourcing solutions to employers. Our organization and service providers collectively support more than 95,000 businesses and process more than $135 billion in annual payroll. About the Role Vensure Employer Solutions is seeking a Service Operations Supervisor to oversee client service, payroll operations, and tax-related processes while supporting a team responsible for delivering accurate and timely services. This role serves as a primary contact for an assigned group of clients and works closely with internal operations, payroll, tax, business consultants, brokers, and other partners. The Service Operations Supervisor will oversee payroll processing, help resolve payroll and tax issues, support client retention, analyze operational issues, and coach team members to maintain high service and accuracy standards. The ideal candidate has 2+ years of experience in a PEO, ASO, HCM, payroll, or related business-services environment , along with strong client relationship, payroll, problem-solving, and leadership skills. What You'll DoClient Service & Relationship Management Serve as the primary contact for an assigned group of clients. Build and maintain strong relationships with clients, internal partners, brokers, and peers. Conduct client meetings to review escalated issues and significant account matters. Maintain proactive communication with clients and provide appropriate service recommendations. Identify client needs and recommend additional products or services when appropriate. Facilitate proactive intervention strategies for at-risk clients in partnership with internal teams and Business Consultants. Manage and escalate client issues through Client Space and other communication channels. Coordinate with internal departments to ensure timely resolution of client issues. Payroll Operations Ensure timely and accurate payroll processing. Review processed payrolls and identify and resolve payroll errors. Assist with payroll calculations, deductions, and other payroll-related issues. Monitor the work of Payroll Specialists and help ensure payroll accuracy. Provide backup payroll processing support during high-volume periods or team absences. Work with Quality Control to resolve current- and prior-year payroll errors and voids. Analyze payroll problems and determine appropriate resolutions. Payroll Tax & Compliance Assist clients with payroll tax account registration guidance. Educate clients regarding payroll tax questions and requirements. Support clients entering new states by providing guidance on tax account setup. Manage and escalate payroll tax notices and drive issues toward resolution. Assist with required state and federal payroll reporting. Help ensure payroll and tax-related processes are completed accurately and timely. Team Leadership & Development Provide feedback and coaching to Payroll Associates and Service Associates. Identify training opportunities and assist with employee development. Communicate team performance observations to management. Collaborate with the Manager on operational changes and team performance. Facilitate weekly team huddles to discuss client escalations, process improvements, and learning opportunities. Support a collaborative, accountable, and service-focused team environment. Operational Improvement Analyze client and payroll issues to identify process gaps and opportunities for improvement. Recommend appropriate solutions and service improvements. Assist with maintaining team checklists, templates, procedures, and reference materials. Participate in training and professional development activities. Complete special projects and other duties as assigned. Required Qualifications 2+ years of relevant experience in a PEO, ASO, HCM, payroll, HR services, or related business-services environment. High school diploma or equivalent combination of experience, education, skills, and relevant training. Experience with payroll processing or payroll operations. Experience working directly with clients or customers. Strong understanding of payroll processes and the ability to identify and resolve payroll issues. Strong organizational and time-management skills. Excellent written and verbal communication skills. Strong problem-solving and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office, including Outlook, Teams, Excel, and PowerPoint. Ability to work onsite in Chandler, AZ. Preferred Qualifications PEO experience. ASO experience. HCM experience. Multi-state payroll experience. Payroll tax experience. Experience handling payroll tax notices. Experience with state and federal payroll reporting. Experience supervising, coaching, or mentoring payroll or service employees. Experience working with HRIS, payroll, CRM, or case-management platforms. Experience with client retention or escalation management. What Will Make You Stand Out Experience with: PEO | ASO | HCM | Payroll Processing | Multi-State Payroll | Payroll Tax | Tax Notices | Client Management | Client Retention | Payroll Operations | Team Coaching | HRIS | CRM | Client Escalations Benefits Vensure Employer Solutions offers a comprehensive benefits package that may include: Medical, dental, and vision insurance 401(k) with company match Paid time off Paid holidays Parental leave Sick leave as required by applicable state law Life insurance Short-term disability Long-term disability Employee assistance program Flexible spending account Health savings account Identity theft protection Critical illness coverage Accident coverage Cancer coverage Hospital protection Legal insurance Pet insurance Join Vensure Employer Solutions Join a collaborative team supporting employers through payroll, HR, tax, and workforce solutions. This role offers the opportunity to combine client relationship management, payroll operations, tax support, and team leadership in a fast-paced PEO/HCM environment. If you have experience in PEO, ASO, HCM, payroll, or related business services and enjoy solving client issues while supporting operational excellence, we encourage you to apply. #NS26

Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) matching Life insurance Paid time off Vision insurance

Work Location:

In person