Manager, SWC Tasting Room Salary $58,968.00 - $76,668.80 Annually Location Verde Valley Campus, Clarkdale, AZ Job Type Full Time Job Number 2026-00238 Department Viticulture Opening Date 10/01/2026 Description Benefits Questions Description of Position Performs advanced supervisory and administrative work requiring independent judgment in managing thedaily operations of the Southwest Wine Center Tasting Room. Responsible for leading tasting roomoperations, supervising staff, coordinating hospitality programs and events, supporting retail salesinitiatives, and ensuring exceptional customer service while advancing the educational and communitymission of the Southwest Wine Center. Exercises considerable discretion in operational decision-making,staff supervision, event coordination, and guest relations under general administrative direction.

Key Responsibilities:

Supervise, train, schedule, coach, and evaluate part-time tasting room staff and student employees; coordinate staffing assignments and operational coverage for tasting room activities, special events, and off-site functions; and serve as the on-site supervisor during tasting room operations and events, exercising independent judgment to resolve operational and customer service issues. Oversee daily tasting room operations to ensure exceptional customer service, operational efficiency, and compliance with college policies and Arizona liquor regulations; develop and implement hospitality standards, service procedures, and operating practices that promote a consistent guest experience; and ensure the physical appearance, cleanliness, safety, and merchandising standards of the tasting room and surrounding hospitality spaces. Coordinate and manage public and private events held within the Southwest Wine Center, including scheduling, logistics, staffing, vendor coordination, and event execution; collaborate with internal departments, community partners, and outside organizations to facilitate successful programming and special events; and coordinate reservations, group tastings, educational tours, and hospitality experiences. Monitor retail sales performance, tasting room activity, and guest engagement while identifying opportunities to improve operational effectiveness and customer experience; develop and implement strategies to increase tasting room revenue, wine sales, and guest engagement; and recommend operational improvements that enhance efficiency, customer satisfaction, and overall program effectiveness. Promote wine club membership through staff training, guest education, and hospitality initiatives; monitor wine club enrollment, retention, and membership activity while recommending strategies to improve long-term member participation; maintain wine club membership records and assist with member engagement initiatives and customer communications; and assist with planning wine releases, member-exclusive events, and promotional campaigns designed to increase customer loyalty and repeat visitation. Administer point-of-sale systems, daily financial reconciliation, cash handling procedures, deposits, and operational reporting; oversee inventory management for wine, retail merchandise, tasting supplies, and operational materials, including purchasing and replenishment as necessary; and prepare reports related to sales activity, inventory, event participation, and operational performance. Assist with the planning and implementation of promotional activities, wine releases, community outreach, and marketing initiatives in collaboration with college staff; safely operate forklifts and other equipment as required in support of tasting room and winery operations; and perform other related duties as assigned.

Minimum Expectations & Requirements Education:

Associate's degree in Hospitality, Business, Marketing, Viticulture and Enology, or a related field; equivalent combination of education and experience may be considered.

Experience:

Three (3) years of progressively responsible experience in hospitality, retail management, winery operations, event management, or a related customer service environment. One (1) year of supervisory or lead experience directing employees or work teams.

Knowledge/Skills/Abilities:

Demonstrated experience coordinating multiple priorities while exercising independent judgment. Strong customer service, interpersonal, communication, and organizational skills. Experience using point-of-sale systems and inventory management software. Ability to analyze operational needs and implement process improvements. Ability to work independently with minimal supervision. Regular attendance is an essential job function as it demonstrates dependability toward the performance of assigned duties. Must be at least 21 years of age. Arizona Title 4 Liquor Certification, or ability to obtain. Yavapai County Food Handler/Manager Certification, or ability to obtain. Forklift Certification, or ability to obtain. Requires flexibility to work evenings, weekends, holidays, and special events.

Preferred Skills & Abilities Education:

Bachelor's degree in Hospitality Management, Business Administration, Marketing, Viticulture & Enology, or related field.

Experience:

Five (5) years of progressively responsible experience in hospitality, retail management, winery operations, event management, or a related customer service environment. Two (2) years of supervisory or lead experience directing employees or work teams. Supervisory experience within a winery, tasting room, hospitality venue, restaurant, or retail environment. Experience planning and managing public events and private functions.

Knowledge/Skills/Abilities:

Knowledge of wine production, wine sales, wine education, and wine club operations. Experience using winery management software, reservation platforms, and retail analytics. Experience working in higher education, nonprofit, or public-sector environments. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must frequently use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. In addition, the employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet. Yavapai College offers its full-time employees a comprehensive benefit package:

HEALTH/LIFE BENEFITS

Medical/Dental/Vision Insurance:

College's partial payment of premiums toward medical with pharmacy and/or dental plan options picked by employees for themselves (and eligible dependents)

Flexible Spending Accounts:

Pre-tax pay deductions to use for eligible medical or dependent daycare costs Employee Assistance Program (EAP): Counseling and referral services for employees and their immediate families for depression, stress, family/marital conflict, and alcohol/drug issues

Vision:

Provides an amount per plan year for eligible expenses such as vision exams, lenses, frames, prescription sunglasses, and contact lenses

Life Insurance:

The College provides Basic Life Insurance coverage at twice of the employee's annual salary. Dependents have automatic coverage of $2,000/spouse and $1,000/per child if enrolled in medical plan.

Voluntary Individual And Family Term Life Insurance:

Additional term life insurance coverage available for employee, spouse and children.

Other Insurance Coverage:

Short Term and Long Term Disability (replacement income insurance), and Workers' Compensation (compensation, medical expenses and death benefits for on-the-job injuries or occupational diseases)

RETIREMENT BENEFITS

Retirement Benefits:

Arizona State Retirement System or Optional Retirement Plan, and Social Security (which provides a basic retirement annuity based on age and years of contribution)

Tax Deferred Annuities:

Employees' contributions to designated tax-deferred annuities

Unemployment Compensation:

Employees who are laid off or terminated may receive benefits in covered wages meet requirements

LEAVE BENEFITS

Vacation :

15 days of Vacation leave annually.

NOTE:

For employees who work an amount of contractual days, there will be no earned vacation.

Sick Leave:

12 days sick leave annually.

NOTE:

Employees working less than full time or an amount of contractual days will receive a proration of sick leave.

Personal Leave:

Use of up to three personal leave days per year which are charged against accumulated sick leave to take care of items of personal business

Other Leave:

Bereavement leave, Civic Duty Leave (Jury duty, active military duty, military training), and Family Medical Leave Act (FMLA)

Holidays:

29 days during the year as paid holidays for full-time employees which include Independence Day, Labor Day, Veteran's Day, 3 days at Thanksgiving, 10 days at Winter/year-end break, Martin Luther King Day, Spring Break, Memorial Day, Juneteenth, and Fall Break.

OTHER BENEFITS

Breaking Bread:

32 meal swipes for use at the Prescott Campus Eatery. All Other Campuses and Sites receive a $140 credit each semester (fall and spring) to be used at the Open Market on campus/center

Spanish Interpreter Incentive Program:

Employees interested in additional compensation for their Spanish speaking skills agree to assist YC by attending two recruiting events and being available for Spanish Interpretation needs as they arise. Compensation is added to the employee's regular pay at the rate of $175 per month. Employees that are interested in participating let your HR Business Partner know, so they can schedule you for the ACTFL language proficiency test at the YC testing center.

Direct Deposit:

Paychecks deposited directly into the employee's bank account(s)

Tuition Waiver:

Eligible Full-time Faculty and Staff, their legally married spouse, and eligible dependents may enroll in a partial or full program of coursework without payment of tuition, exceptions may be lab fees and market-based additional fees

Sabbatical:

Faculty, professional, and administrative staff may apply for compensated leave of up to a year after six years of continuous service

Professional Development Opportunities Additional Benefits and Services:

Local community discounts to faculty and staff, computer loan program, mail and notary service. 01 Do you have the minimum required education listed in the job description or an equivalent combination of education and experience?

Please note:

One year of education can be substituted with 2 years of job-related experience. Yes No Equivalent combination of education and experience 02 Do you have the minimum required job-related experience listed in the job description or an equivalent combination of education and experience?

Please note:

One year of education is equal to 2 years of job-related experience. Yes No Equivalent combination of education and experience 03 Do you meet all other minimum requirements listed in the job description? Yes No Required Question Employer Yavapai College Address 1100 E. Sheldon Street Prescott, Arizona, 86301 Website http://www.yc.edu/hr