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City of Surprise, AZ

COURT OPERATIONS SUPERVISOR

Career Insights for Operations Supervisor (General)

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What they do

An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.

$84,042 / year median in Arizona

+8% projected growth

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Job Description

SUMMARY Incumbents provide administrative and operational supervision to support and enhance the function of the Surprise City Court. Responsibilities include supervising Senior Court Clerks within Court Operations, and Compliance unit. The position requires sound judgment, complex decision-making, effective problem-solving, and strong leadership skills. Additional responsibilities include developing, documenting, implementing, and maintaining written procedures for operational processes within the assigned unit to promote consistency, accountability, efficiency, and compliance with applicable court policies and requirements. Incumbents also perform specialized collection functions and utilize computerized collection systems to manage and monitor court-related financial obligations. EDUCATION and/or
EXPERIENCE
High school diploma or GED and four (4) years of progressively responsible clerical experience in the area of assignment, which includes a minimum of two (2) years out of four of direct supervisory or lead experience. Experience in a court or legal field desired. Additional education cannot be substituted for experience. Additional education may not be substituted for the required experience. A Bachelor's degree in Business Administration, Criminal Justice, Legal Studies, Public Administration, or a related field is preferred.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Civil Traffic Hearing Officer (CTHO) certification must be obtained within one (1) year of hire or promotion.
SELECTION PROCESS
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview. Successful candidates will receive a post-offer; pre-employment background screening to include: Criminal Background Screening Education & Experience Verification E-Verify Fingerprinting The City of Surprise is an EEO/ADA reasonable accommodation employer. The City of Surprise offers a broad range of inclusive employee benefits to help employees in their work and personal lives. We are committed to a total rewards strategy that provides our employees with competitive compensation, generous benefits, and an environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life programs, including generous paid time off and twelve holidays. For additional benefit information,