Operations Coordinator My PC Partners - 4.0 Antioch, CA Job Details Part-time | Full-time $28 - $32 an hour 1 day ago Benefits Flexible schedule Qualifications Google Sheets Tooling Service scheduling Team scheduling Administrative experience Dispatching Driver's License Quality assurance Customer support ticket management ACH CRM system proficiency Office management Full Job Description Role Summary The Operations Coordinator owns the day-to-day operational backbone of the business — scheduling, dispatch, ticket lifecycle management, and billing accuracy — so Scott's time is protected for client-facing and high-value work. This role is the connective tissue between the field/service team, the CRM, and billing. Key Responsibilities Administrative & Logistics Pick up mail and equipment; run business errands as needed Serve as a general point of coordination for day-to-day office logistics Scheduling & Dispatch Manage Scott's onsite time and meeting calendar — filter and prioritize what should and shouldn't go on his schedule Triage incoming service requests by urgency (severe / rush / not a rush) Ensure tickets aren't quietly pushed off or left unscheduled without a clear next touchpoint Ticket Management & Documentation Improve ticket resolution quality, turnaround time, and documentation standards Identify service tickets missing a schedule or follow-up date and get them assigned Track open tickets requiring completion follow-up (e.g., pending hardware/server purchases) Identify tickets that are ready to close and move to billing Billing Accuracy & Quality Control Review closed tickets for billing readiness — confirm the resolution and summary actually support the charge Compare time spent vs. time billed; flag anything outside normal minimums/ranges for approval Maintain stronger documentation standards across staff to support clean billing Cross-check order/equipment spreadsheets against tickets to confirm all purchased products are billed Payments & Vendor Coordination Confirm client payment is received/connected before equipment is ordered Set up ACH auto-payment for eligible clients Support consistent use of service agreements tied to billing CRM & Systems Manage a system that ties into the CRM to flag tickets needing more work and route them for assignment Own this workflow today, with the expectation that AI tooling will increasingly automate flagging, triage, and billing-match functions over time Qualifications Required 2+ years in an administrative, dispatch, or operations coordinator role (MSP/IT services background preferred, not mandatory) Comfort working inside a CRM/ticketing system Strong attention to detail with numbers — able to catch a mismatch between time logged and time billed Clear written communication; ticket documentation must hold up for both the client and the accountant Comfortable owning a calendar/schedule and prioritizing on Scott's behalf Basic spreadsheet proficiency (Excel/Google Sheets) for order-vs-ticket reconciliation Valid driver's license (for equipment pickup/errands) Preferred Experience with QuickBooks or similar invoicing workflows Familiarity with ACH/payment processing setup Prior experience triaging urgency (dispatch, healthcare scheduling, service coordination) Basic understanding of IT service agreements/SLAs and billable minimums Soft Skills Sound judgment to flag something as "off" without needing a rule written for every scenario Trustworthy with money-adjacent decisions — payment gating before ordering equipment is a real financial control point

Pay:

$28.00 - $32.00 per hour Expected hours: 30.0 per week

Benefits:

Flexible schedule

Work Location:

In person