A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
The Operations Director will help continue to build and scale our growing manufacturing facility. The Operations Director is responsible for the effective and successful management of labor, productivity, quality control and the implementation of safe and efficient processes and practices across the manufacturing organization. Their immediate focus will be on establishing the basics as it pertains to expectations with the existing team, helping manage best-in-class manufacturing processes and protocols to continue to build a strong, passionate and performance driven culture. In parallel, help the executive team with an audit on the current state of our facility and recommendations on how to improve and invest for the future. Having said that, recommendations does not necessarily mean solely spending money to fix problems. We believe there are things we can do organically first, in addition to some investment areas as we scale for expanded growth throughout the year. Culture is also core to the role of Operations Director. Our new Operations Director needs to lead by example, support the team and inspire them to deliver amazing products in the most efficient way possible.
RESPONSIBILITIES
Responsible for the operations management of the team at our facility Responsible to provide a clean facility that has well managed staff that can adhere to their jobs and respective SOP's Making sure we effectively manage costs while always staying compliant Helping effectively scale our team, hiring the right people and making them successful Improve operational management systems, processes, and best practices Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations Source materials, plan inventory and oversee warehouse efficiency Analyze process workflow, employee and space requirements and equipment layout; implement changes Ensure all aspects of our quality control procedures are followed with precision Recommend additional ways to improve throughout all aspects of the production process Support, coach & train staff on best-in-class quality control producers and measures Maintain an updated production plan showing the weeks on hand of inventory and analyzing safety stock levels for all SKUs, packaging and consumables Ensure controls are established and followed to safeguard inventory and that quantities and values are accurately reported within the ERP system Maintain physical access controls to safeguard inventory and assets and ensure proper documentation is completed in the ERP before any physical inventory movement Ensure ERP system is reconciled on a daily basis with METRC track and trace system Formulate strategic and operational objectives for the executive team Liaise with vendors and vet contacts & pricing models with support from
CFO & CMO
Communicate customer issues and devise ways of improving the customer experience, including resolving problems and complaints Recruit, train coach, discipline and inspire staff Keep up to date with best-in-class practices to drive added efficiencies Must have cannabis experience Must understand all three forms of extraction we offer (solventless, ethanol, hydrocarbon) Must understand how to read and understand lab testing reports (R&D's / COAs) Must understand METRC and systems for inventory management Must understand compliance rules & regulations for the state of California Must understand production efficiency and KPI management for staff optimization Must know how to use computers and assist with excel reports across the company Must reside near the facility / or within a reasonable distance (no more than 2 hours away)
EDUCATION AND EXPERIENCE REQUIRED
Degree in Business, Operations Management, or related field Knowledge of organizational effectiveness and operations management Proven work experience as Operations Manager in a manufacturing facility Preferred Cannabis experience Needs to be comfortable working at a Cannabis company overseeing a team of up to 10-15 people Experience with Manufacturing ERP Systems Experience with Quality Management Systems Experience budgeting and forecasting Familiarity with business and financial principles Excellent organizational, communication & relationship skills
