Want to be a part of the fun and magic of season this winter? Join our team as the Ice Rink Operations Lead at the festive Chico Ice Rink in the Plaza this winter! Sponsored by the Chico Area Recreation and Park District (CARD), this seasonal, part-time position pays $22.50 to $23.50 per hour and offers a dynamic leadership role managing facility operations, special events, and seasonal staff. If you have at least one year of supervisory experience and one year in the hospitality industry and want to help create magical holiday memories in the heart of downtown Chico, visit chicorec.gov Job Summary The CARD Ice Rink Operations Lead serves as the senior staff member on duty during assigned shifts, responsible for executing ice rink operations, delivering programs and guest services, and directing seasonal staff in day-to-day tasks. Under the direction of the Recreation Supervisor, this position ensures facility readiness, program delivery, and guest experience standards are met each shift. The Operations Lead works with a high degree of independence during assigned hours and is the primary point of contact for staff, participants, and visitors on site. Facility Operations Maintains operational readiness for the Ice Rink, serving as the lead onsite manager. Coordinates setup, maintenance, and daily operation of utilities, restrooms, floormats, lighting, sound systems, and other rink infrastructure. Conducts routine facility inspections and coordinates repairs or maintenance needs. Ensures facilities, equipment, and operational systems are functioning safely and efficiently, with ability to implement solutions for operational issues in real time. Shift Staff Direction Assists with recruitment, hiring, training, scheduling, and supervision of seasonal staff. Provides daily leadership, coaching, and performance documentation to Ice Rink team members; escalates formal performance concerns to the supervisor. Ensures adequate staffing coverage and oversees schedule adjustments. Program and Event Execution Implements sponsorship activations, field trips, birthday parties, cabana rentals, and private rink reservations. Alongside the Event team, supports event logistics and staffing needs for special events, ensuring events are operating safely and efficiently. Works closely with all CARD departments to deliver high-quality guest experiences. Customer Service Join us as an Ice Rink Operation Lead to inspire fun-filled moments while ensuring safe and seamless operations! Your leadership will create an engaging atmosphere where guests can enjoy memorable experiences on the ice while you manage the behind-the-scenes excellence that makes it all possible. Provides outstanding customer service to participants, guests, community partners, and the public. Education and Experience Minimum of 2 years of leadership experience in hospitality or recreation programs, including supervisory experience. Innate ability to remain calm and steady in stressful situations involving staff and visitors. Proficient in computer applications, including training platforms, communication tools, ticketing software, and recreation management software. Required Certifications and Licenses Current CPR/AED and First Aid certifications, or ability to obtain within 90 days of hire. Valid California Class C Driver's License with satisfactory driving record; must be insurable on the District's vehicle liability policy. Pass a pre-employment background check. Desirable Qualifications Ability to lead, mentor, and positively inspire a diverse staff. Excellent communication and facilitation skills, both written and verbal. Experience supporting operational programs or community events from planning through execution. Familiarity with budgeting, safety procedures, and risk management practices. Demonstrated commitment to guest experience with a hospitality-first approach to public-facing work.

Pay:

$22.50 - $23.50 per hour Application Question(s): 1. Where did you hear about this position? (

Ex:

Indeed, LinkedIn, friend, CARD's website, etc.) 2. What name do you prefer to go by? (You may share your pronouns if you wish.) 3. What is the best email address for us to use when communicating with you about this position? 4. Have you ever worked as an employee for CARD? 5. Have you ever worked as a vendor or contractor for CARD? 6. Do you have a family member who currently works for CARD? 7. Please describe your experience working in customer service and/or hospitality. What aspects of this industry do you find most rewarding and which do you find most difficult? 8. Describe a time you were responsible for keeping people safe while also providing excellent customer service. What was the situation, what actions did you take, and what was the outcome? 9. This position requires standing for extended periods, lifting up to 50 pounds, and working in cold temperatures. Are you able to perform these essential functions with or without reasonable accommodation? 10. Have you previously or do you currently hold any of the following certifications? CPR/AED, First Aid, OSHA or other related safety training 11. Please confirm you understand that this position will be expected to work nights, weekends, and some holidays while the Ice Rink is operational.

Work Location:

In person