Operations Manager Flexcar

•3.1 El Monte, CA Job Details Full-time $75,000

•$104,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Benefits from day one Qualifications Budget management Fleet performance monitoring Outdoor work experience Process improvement standards implementation Workflow management (operations management method) Operations coordination Coaching Order fulfillment management 5S Mid-level Logistics performance monitoring Private fleet operations Fleet compliance management Schedule management Quality assurance audits Employee attendance management Quality control management Bachelor's degree Team management Inventory reconciliation Vendor performance improvement Vendor relationship management Bachelor's degree in operations management Data interpretation Organizational skills Logistics vendor relationship management Variance analysis reporting Cross-functional collaboration Operations Process management

Full Job Description Title:

Operations Manager Location:

El Monte, CA

•

Onsite Classification:

Exempt

•Full time

Compensation:

$75,000

•$104,000+ Bonus + Full Benefits Day One Flexcar is completely reimagining car ownership. We offer the world's first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we're transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing. The role oversees the end-to-end flow of inventory through the outbound process, ensuring vehicles are prepared and ready for order on time. They manage Ops Specialists' throughput and SLA performance, identify and resolve bottlenecks or at-risk orders, and collaborate closely with the Service Manager to keep service-needed vehicles on track. Additionally, they are responsible for quality assurance of all vehicle readiness. What you'll do: Throughput and Order Readiness Own daily vehicle throughput and ensure a consistent number of vehicles are prepared and flipped orderable each day Ensure all upcoming deliveries and pickups are QA ready at least one day before the scheduled date Identify and remove bottlenecks early to protect order readiness and outbound SLAs Coordinate closely with the Service Manager to keep service needed vehicles aligned with target dates Quality and Listing Standards Own all vehicle readiness QA, including cleanliness, condition checks, and listing accuracy Ensure photo quality meets internal standards and all photos are captured, uploaded, and approved on time Maintain consistent standards across all operations specialists Labor and Vendor Management Lead and coach all operations specialists and coordinators, including regular one on ones, performance management, time and attendance, and staffing adjustments based on demand Manage third party cleaning and shuttling partners, holding them accountable to SLA performance, quality, and spend targets Control third party spend and report on variance against budget Maintain appropriate staffing levels while staying within labor budget guidelines Inventory and Auditing Conduct daily fleet scans and reconciliation Complete quarterly inventory audits Maintain vehicle key control systems and regular auditing procedures Cross Functional Communication Communicate vehicle readiness and risk with the Member Experience Manager consistently. Partner with the Service Manager to ensure parts and service required vehicles remain on track. Operational Standards Ensure vehicle returns are processed within 30 minutes of arrival Oversee and audit team timekeeping practices to ensure compliance and accuracy Uphold Flexcar attendance expectations in compliance with applicable state and local laws. How Success Will Be Measured Vehicles flipped orderable per day Percent of orders QA ready one day before pickup or delivery Third party cleaning and shuttling spend versus budget Photo quality and listing compliance Team performance, productivity, and attendance Inventory accuracy and audit results Your Core KPIs Customer Experience Score Inventory Availability Score Unavailability Score Fleet Utilization Score What Drives Success for

This Role:

3-5 years of operations management background, preferably in vehicle operations/service. Bachelor's degree in Operations Management or similar fields preferred but not required. Understanding of 6S and Gemba methodology. Strong organizational skills and the ability to review raw data for trends. Ability to support business operations across varying schedules, including occasional evenings, weekends, or holidays, as required by operational needs Willingness to work outdoors (weather and other conditions vary) Physical Requirements (CA FEHA-Compliant): This role may require travel between sites, standing or walking for extended periods during site visits, and occasional lifting of up to 25 lbs. Reasonable accommodations will be provided in accordance with state and federal law. What Tops Off the

Tank Rest & Relaxation:

Flexible PTO policy. Sick time is provided in accordance with California state law.

Future Savings:

Benefit from a 401(k) plan with company match from day one.

Benefits:

Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one. Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee. Weekly Pay And other amazing perks! Actual compensation will vary depending on geographic location, job-related knowledge, skills, experience, and market conditions.

Disclaimer:

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Nothing in this job description alters the at-will nature of employment with Flexcar. Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. OFgpHN7IOK