An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
Automotive Operations Manager SolutionWorks - 4.3 Escondido, CA Job Details Full-time $80,000 - $100,000 a year 2 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Vendor relationship building Customer communication Detailing Team leadership Workflow management (operations management method) Process design Auto service management High school diploma or GED Driver's License Contracts Quality audits Process management Quality control experience within automotive industry Full Job Description The Recon Operations Manager is responsible for overseeing all aspects of the vehicle reconditioning process to ensure that vehicles are prepared to meet the highest quality standards. This includes managing the reconditioning team, coordinating with external vendors, and implementing efficient workflows to optimize productivity. The role requires a strong understanding of automotive repair, detailing, and quality assurance processes. This leadership role is "hands-on" which involves performing various reconditioning tasks—such as body, paint, PDR (Paintless Dent Repair), and wheel repair—while also managing of a team of technicians to ensure operational excellence. Duties and responsibilities
Team Management:
Supervise and lead the reconditioning team, including technicians, detailers, and other support staff. Conduct regular training and development sessions to enhance team skills and performance. Manage staffing levels to ensure the timely completion of reconditioning work.
Hands-On Repair Work:
Perform a variety of reconditioning tasks including body work, paint touch-ups, PDR, wheel repairs, and other recon services alongside the team.
Workflow Optimization:
Develop, implement, and continuously improve reconditioning processes to enhance efficiency and reduce turnaround times. Ensure that all reconditioning work adheres to quality standards and company guidelines. Monitor key performance indicators (KPIs) and adjust processes as necessary to meet operational goals.
Quality Assurance:
Conduct regular inspections of reconditioned vehicles to ensure they meet quality standards. Address any quality issues promptly and implement corrective actions to prevent recurrence. Collaborate with the quality control team to develop and enforce quality checklists and protocols.
Vendor Coordination:
Establish and maintain relationships with external vendors for parts, supplies, and outsourced services. Negotiate contracts and pricing with vendors to ensure cost-effective operations. Monitor vendor performance and address any issues related to service quality or delivery times.
Inventory Management:
Manage inventory levels for parts and supplies used in the reconditioning process. Conduct regular inventory audits to ensure accurate stock levels and prevent shortages or overstock situations. Coordinate with the purchasing department to reorder parts and supplies as needed.
Safety and Compliance:
Ensure that all reconditioning activities comply with safety regulations and company policies. Conduct regular safety audits and training sessions to maintain a safe working environment. Address any safety concerns promptly and implement corrective measures as needed.
Budget Management:
Prepare and manage the reconditioning department's budget, ensuring cost-effective operations. Monitor expenses and identify opportunities for cost savings without compromising quality. Report on budget performance and make recommendations for improvements.
Customer Service:
Collaborate with the sales and customer service teams to ensure vehicles are reconditioned to meet customer expectations. Address any customer concerns related to the condition of reconditioned vehicles.
Qualifications Requirements:
At least 5 years + of hands-on experience in automotive reconditioning (body work, paint, PDR, wheel repair, etc.), with prior supervisory, lead technician, or manager experience preferred. Minimum of 3 years of management experience in an automotive service center setting would be ideal. Strong leadership and team management skills. Excellent knowledge of automotive repair and reconditioning processes. Ability to develop and optimize workflows for efficiency. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Current and valid driver's license. High school diploma or equivalent. Must be 18 years of age or older. Ability to work legally in the United States.
Preferred Qualifications:
Experience managing large teams. Industry certifications or training in automotive repair, management, or quality control. Familiarity with advanced automotive technologies and trends in vehicle reconditioning. Working Conditions Work is typically performed in a shop environment with exposure to noise, dust, and automotive chemicals. May require standing, walking, and lifting heavy objects. Occasional travel may be required. SolutionWorks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including hairstyle and texture), color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age (40 and over), physical or mental disability, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other characteristic protected by applicable local, state, or federal laws.
Pay:
$80,000.00 - $100,000.00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Vision insurance
