TikTok Shop - Site Operations Manager

TikTok Shop

• Site Operations Manager TikTok
• 3.3 Fontana, CA Job Details $109,440
• $198,360 a year 1 day ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance RSU Parental leave Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Vendor management Key Performance Indicators Project management Performance Improvement (PI) Full Job Description Global Operations TikTok Shop

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Site Operations Manager Location :

Fontana Employment Type :

Regular Job Code :

A202325B

Responsibilities Team Overview TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees. The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:

Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals Responsible for providing strategic and long-term planning inputs including peak season planning Drives continuous improvement to optimize operations and improve productivity Champion strategic projects that have network-wide impact. Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience Sets clear goals and expectations for team members, measure performance and provide feedback Qualifications Minimum Qualifications Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience 5 years of experience managing third-party logistics providers/vendors Strong project management and continuous improvement skills Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc. Preferred Qualifications Continuous improvement, Lean Six Sigma, Kaizen experience Writing training documents and standard operating procedures Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $109440

• $198360 annually.

​ Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. ​ Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). ​ The Company reserves the right to modify or change these benefits programs at any time, with or without notice. ​ For Los Angeles County (unincorporated)

Candidates:

​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: ​ 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; ​ 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and ​ 3. Exercising sound judgment. ​ About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. ​ Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect

• and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy
• a mission we work towards every day.

​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. ​ ​ Diversity & Inclusion ​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.