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RI
Rose International
Pharma Commercial Operations Specialist
Career Insights for Operations Supervisor (General)
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Based on California data
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What they do
An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
$88,915 / year median in California
+7% projected growth
Job Description
Education:
High School DiplomaRequired Skills:
- 6 years pharmaceutical/biotechnology experience (including internship experience)
- Field Sales or Commercial Operations experience
- Microsoft Office proficiency required (Excel, PowerPoint, Word, Outlook)
- Experience with AI tools highly preferred (CoPilot, ChatGPT, Claude, etc.
Summary:
- Client is seeking operational support for the Sales Operations team.
- The role will report to the Sr. Director, Sales Operations, with dotted line management by the leads of the areas it will support.
- Support will focus on Fleet Operations, Sample Operations, and Field Enablement.
Responsibilities:
Fleet Operations- Manage new vehicle orders and status of surplus vehicle assignments, state transfers, and vehicle disposals/remarketing requests with suppliers
- Audit Fleet data for accuracy and identify discrepancies requiring correction
- Assist Fleet lead with driver compliance through review of driver records
- Monitor vehicle registration renewals for timeliness, escalate/notify Fleet lead of outstanding driver requirements for follow up with field leadership
- Generate routine Fleet reports, dashboards, and performance metrics
- Maintain Fleet-related sustainability reportingSample Operations
- Coordinate Sample Operations activities related to:oTraining verificationoInventory reconciliation, audit preparation, and follow-upsoPractitioner Authorization Change (PAC) forms and account updates in CRM
- Triage field inquiries as first line of support related to sample ordering, storage, accountability, and compliance
- Assist with investigation support and documentation compilation for:oSample discrepanciesoLoss/theft reportsoRegulatory or internal audit requestsField Enablement
- Review exhibit and sponsorship escalations for:oCompleteness and policy alignment (letters of intent, agendas, required documentation)oDate accuracy, cost accuracy, and lead-time requirements
- Monitor post-event attestation completionoTrack missing or late attestations, ensuring compliance closure for all events
- Licensing and CredentialingoEscalation support to facilitate timely completion of jurisdiction submissions & renewals
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.