Operations Manager Foglesong Towing Ontario, CA Job Details Full-time $24 - $28 an hour 7 hours ago Benefits Paid time off Qualifications Spanish Customer communication Operational analysis CDL Business development Conflict management Organizational skills Process management Full Job Description Job Overview We are seeking a dedicated and experienced Operations Manager to oversee the daily operations of our towing services. This role involves managing operational activities, addressing customer-related issues, and actively promoting business growth through contract acquisition. The ideal candidate will be a proactive leader with strong organizational skills and a customer-focused approach, committed to ensuring efficient service delivery and expanding our client base. Responsibilities Oversee the day-to-day operations of the towing department, ensuring smooth and efficient service delivery. Handle customer-related issues promptly and professionally, maintaining high levels of customer satisfaction. Promote sales growth by obtaining new contracts and developing relationships with potential clients. Coordinate with team members to ensure operational targets are met and safety standards are maintained. Monitor operational performance metrics and implement improvements as needed. Manage scheduling, staffing, and resource allocation to optimize productivity. Ensure compliance with all relevant regulations and company policies. Collaborate with other departments to support overall business objectives. Experience Proven experience in operations management, preferably within transportation, logistics, or towing industries. Strong leadership skills with the ability to motivate and manage a team effectively. Excellent communication and customer service skills. Demonstrated ability to handle customer issues professionally and resolve conflicts efficiently. Experience in sales promotion or contract negotiation is advantageous. Ability to analyze operational data and implement process improvements. Knowledge of safety regulations and compliance standards related to towing or transportation services. This position offers an engaging opportunity for a motivated individual to lead our operations team, enhance customer satisfaction, and contribute to the growth of our business.

Pay:

$24.00 - $28.00 per hour Expected hours: 30.0 - 70.0 per week

Benefits:

Paid time off Application Question(s): Willing to undergo a background check?

Language:

Spanish (Required)

License/Certification:

CDL (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person