Director IT Technical Operations IMA Financial Group

• 3.4 Pasadena, CA Job Details $140,000
• $175,000 a year 12 hours ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Qualifications Employee onboarding Managing technical support teams Operating systems Microsoft Outlook Team leadership Application deployment Technology management Computer hardware Customer support ticket management Microsoft Teams SharePoint System deployment Microsoft 365 support Desktop administration Onboarding process management Peripheral hardware support Intune Video conferencing systems operation IT department experience Ticketing system technical support Managing tech infrastructure teams Full Job Description

ESSENTIAL JOB RESPONSIBILITIES

include but are not limited to: Support and demonstrate IMA's core values Value and understanding the importance of diversity, equity, and inclusion among all IMA associates Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA's technology needs for today and tomorrow Establish clear expectations, accountability, goals, and development plans for leaders and team members. Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes Provide strategic directions for Field Technician services supporting offices across the country. Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions. Responsible for daily support activities across on-site Field Technicians and Enterprise Help Desk. Sets key processes and standards for on-site workstation and peripheral hardware and support models. Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements)

REQUIRED EXPERIENCE & SKILLS

include but are not limited to:

Required:

Bachelor's degree

Required:

14+ years' or equivalent work experience in computer technology-related fields

Required:

10+ years' management experience with technical team members

Preferred:

experience managing remote team members

Required:

in-depth knowledge across infrastructure and operations demonstrated with certifications in ITIL, ITSM, or other

Required:

10+ years' current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams, Sharepoint experience

Required:

10+ years of workstation management and application deployment utilizing

Microsoft Intune Required:

10+ years' experience and demonstrated success with implementation and improvements for a service desk ticketing system, including workflows and asset management with Fresh Service experience preferred.

Required:

8+ years' experience with IT processes for employee onboarding, offboarding, and workstation setup

Required:

8+ years' experience supporting office IT capabilities for printing, conference room AV, access badging.

Preferred:

Experience with Microsoft M365 integration projects. Some travel required The anticipated posting timeline for this opportunity is 09/28/2026-10/28/2026. Compensation & Benefits Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities. These benefits do not apply to internship roles. Why Join IMA? We've built a reputation for putting our associates first What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing. We work in teams. We sell in teams. We win and prosper as a team We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly. We are recognized nationally as a leader in our industry Business Insurance Magazine

• Best Places to Work in Insurance US Insurance Awards
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• Best Places to Work This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.