Operations Manager LA Fitness - 3.1 Poway, CA Job Details Full-time $60,000 - $90,000 a year 2 days ago Benefits Health insurance Dental insurance Vision insurance Qualifications Customer communication Full Job Description Job Summary The club Manager is responsible for overseeing the daily operations of the club while delivering an exceptional experience for members and guests. This position plays a key leadership role within the club and is responsible for maintaining operational standards, developing the front desk team, supporting membership growth, and ensuring the facility is clean, organized, safe, and welcoming. The ideal candidate is energetic, organized, dependable, and comfortable leading a team in a fast-paced, customer-focused environment. Key Responsibilities Lead and oversee daily front desk and club operations. Recruit, hire, train, schedule, and develop front desk employees. Provide excellent customer service and assist with member questions and concerns. Maintain a professional, welcoming environment for members and guests. Complete regular Club Pride walkthroughs and ensure cleanliness and operational standards are maintained throughout the facility. Monitor employee performance, attendance, professionalism, and adherence to company policies. Ensure proper opening, closing, and front desk procedures are consistently followed. Manage member account questions, billing concerns, and operational issues according to company procedures. Maintain accurate operational records and complete required administrative responsibilities. Work closely with the General Manager and other department leaders to achieve overall club goals. Support membership growth by identifying opportunities, generating referrals, and assisting prospective members when needed. Ensure tours, guest interactions, and member experiences meet LA Fitness standards. Promote a positive, accountable, and results-driven culture among employees. Help ensure all pending operational issues are resolved promptly and appropriately. Maintain knowledge of club programs, amenities, services, and current promotions. Fill studio classes & make studio sales Leadership Expectations The club Manager is expected to lead from the front. This includes maintaining high standards for customer service, holding employees accountable, coaching and developing the team, and taking ownership of the overall appearance and operation of the club. Club Managers should be visible throughout the facility, actively engage with members and employees, and consistently look for opportunities to improve the member experience. Qualifications Strong leadership and communication skills. Excellent customer service and problem-solving abilities. Ability to coach, motivate, and hold employees accountable. Organized and able to manage multiple responsibilities in a fast-paced environment. Professional appearance and demeanor. Dependable with strong attendance and time-management skills. Comfortable working with computers and learning company systems. Previous management, customer service, hospitality, retail, fitness, or sales experience is preferred. Ability to work a flexible schedule, including evenings and weekends when required. What We're Looking For We are looking for a leader who takes ownership of their club, enjoys working with people, and understands that operational excellence and great customer service go hand in hand. The right candidate will be proactive, solution-oriented, competitive, and committed to developing both themselves and their team. The goal of the Operations Manager is simple: create a clean, professional, well-run club where members receive excellent service and employees are held to a high standard every day.

Pay:

$60,000.00 - $90,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person