Operations Manager

Operations Manager Rancho Cucamonga Courtyard and Ontario SpringHill Suites by Marriott Rancho Cucamonga, CA Job Details Full-time $71,000 - $76,000 a year 1 hour ago Benefits Profit sharing Health insurance Dental insurance 401(k) Vision insurance Employee discount Opportunities for advancement Flexible schedule Qualifications Hotel housekeeping management Recruitment process management Operations management Inventory management Hotel quality control HR legal compliance Managing hospitality teams Mid-level Maintenance activity documentation Driver's License Team management Laundry Trade school Cleaning Hotel customer satisfaction operations Interviewing Associate's degree Delegation Staffing management Overseeing training Under 1 year Health and safety training programs Customer complaint resolution Hotel maintenance management Performance evaluation Full Job Description Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

WHAT WE OFFER

Career advancement opportunities Employee discounts Competitive pay Daily Pay Option Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid Vacation

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

Monitors and ensures compliance with all guidelines for operations Conducts monthly department meetings to review new procedures and solicit input from all employees Handles and provides resolution to guest complaints and employee issues Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures Answers inquiries pertaining to hotel policies and services Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines Ensures property hiring practices comply with all state and federal requirements Performs functions of the General Manager in their absence Supervises work activities of housekeeping staff Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management Ensures adherence to company quality standards by inspecting rooms, including deep cleans Distributes keys and work assignments to staff Addresses guest complaints regarding housekeeping service or equipment Assists General Manager in the selection of housekeeping personnel Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures Monitors linen and guest supply inventory Reports any maintenance repairs to maintenance staff; records repair information in maintenance log Completes follow-up on vacant or occupied rooms Assumes function of Housekeeper as necessary Takes control of lost and found items as appropriate All other duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

WHAT WE ARE LOOKING FOR

Preferably 1+ year of similar experience in Select Service or Extended Stay properties Brand Experience preferred. Knowledgeable in Inventories, Scheduling, and Ordering. Valid Driver's License. Open Availability. Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.