An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
San Francisco, CA What you'll do Cloudflare is looking for a Strategy and Operations Manager to lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution. This role will support a dynamic portfolio of work that may include Executive Briefing programs, strategic events, business development initiatives, customer programs, and other company priorities. You will structure ambiguous opportunities, develop recommendations, align stakeholders, and move initiatives from concept through execution. You will also build the processes, tools, and operating rhythms needed to scale successful programs. Based in our San Francisco headquarters, this is a highly visible individual contributor role that works with Cloudflare executives, customers, external partners, and teams across Sales, Customer Success, Product, Marketing, Finance, Legal, Workplace, and IT.
Responsibilities will include:
Executive Briefing and Event Programs Act as the EBC Program representative in the San Francisco office and build strong relationships with all internal senior stakeholders in the United States, and other visitors. Promote and evangelize the EBC brand & value proposition within the region. Own the end-to-end planning and delivery of strategic Executive Briefings, aligning customer objectives, agendas, executive participation, logistics, and desired business outcomes. Maintain accurate program records and operational data, including schedules, attendee information, agenda changes, feedback, and follow-up actions. Deliver best-in-class executive experiences through hands-on coordination of registration, room setup, catering, gifting, surveys, and other briefing requirements. Own relationships with catering, gifting, hotel, and transportation vendors; establish service standards, coordinate delivery, and manage spend against budget. Partner with Workplace, IT, Sales, Customer Success, and other teams to deliver a seamless guest experience, resolve issues, and improve the broader office experience. Develop reusable templates, training, playbooks, and personalized briefing materials that improve program quality and scalability. Use feedback, program data, and stakeholder input to identify opportunities and lead improvements to the EBC operating model. Define and report monthly success metrics, customer insights, program performance, and recommendations to leadership. Strategy, Operations, and Special Projects Lead cross-functional special projects based on evolving company, customer, and executive priorities. Develop and manage strategic events and programs from concept through execution, measurement, and improvement. Support business development initiatives through opportunity research, partner evaluation, business-case development, and cross-functional coordination. Build scalable processes, tools, and operating rhythms that improve visibility, accountability, and execution. Step into high-priority initiatives where additional strategy, structure, or execution leadership is needed. Desired Skills 5+ years of experience in strategy and operations, program management, business development, strategic events, consulting, customer programs, or another highly cross-functional role. Very strong project management skills and can identify and solve problems quickly with minimal management guidance Outstanding customer service mentality and attention to detail Ability to engage up and down the organization (including SVP+) with confidence, poise and gravitas. Highly organized and self-motivated to create and execute on new projects Team player who can take on projects in various stages of completion and run Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast paced environment Strong attention to detail and craftsmanship, with a knack for prioritization and scoping Curiosity about how things work, with the ability to anticipate problems or spot areas for improvements. Experience building trusted advisor relationships with senior management Possesses exceptional written and interpersonal communication skills, and able explain your work clearly and concisely to stakeholders Required Education And Experience Bachelor's degree or equivalent 3-5 years experience in program coordination, executive events, events coordination, or customer-facing roles Proven track record of strong project management skills, with the ability to scope, execute and report on projects throughout their lifecycle Familiarity with CRM or briefing management platforms (e.g., Salesforce, Gainsight, or similar); ability to learn new tools quickly Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact programs. Excellent spoken and written communication as well as receptive listening skills with ability to present to different audiences (Executives, Sales, and Customer Success). Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results. Compensation Compensation may be adjusted depending on work location. San Francisco Estimated Base salary $110,000 - $152,000. Equity This role is eligible to participate in Cloudflare's equity plan.
