Operations Coordinator

TITLE:

Operations Coordinator

POSITION TYPE

Full Time, Non-Exempt COMPANY:

Sharks Sports and Entertainment, LLC

LOCATION

Sharks Ice, San Jose

REPORTS TO

Operations Manager

POSTING DATED

May 6, 2026

Pay Range:

The pay range for this role is $28.85

• $31.

00 per hour Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future. Position Overview The Sharks Ice Operations Coordinator watches over the facility and supervises employees in the absence of the Operations Manager. This role requires knowing the limits of jurisdiction, and when to refer and defer to higher management. Operations Coordinator will conduct themselves with the highest level of integrity while providing our guests with a world class recreational experience.

Essential Duties and Responsibilities:

Leads the effort for monthly employee scheduling, gathers availability, creates schedule templates, and schedules shifts to cover operational needs. Coordinates employee shifts to ensure that they are sufficiently staffed with highly qualified employees. Effectively leads and delegates all essential operations functions to ensure the highest level of customer service and facility performance & appearance. Facilitates applicant screening, interviews, and new hire Basic Training to ensure all policies and procedures are taught and modeled to become the core to an employee's success. Ensures that all employees are practicing excellent customer service, and that all policies and procedures are properly implemented through exceptional coaching and mentoring. Responsible for supervising maintenance of the ice surface, including proper use of edger and correct resurfacing techniques. Coordinates with the Ice & Maintenance Leads, evaluates maintenance and repairs on a daily basis. Oversees public skate operations and maintains rental skates, boots, & blades. Leads the frontline operations of tournaments, events, private ice rental and parties. Supervises POS operations and reconciliations, bank deposits, and making change. Conducts inventory of janitorial and first aid & AED supplies, orders supplies needed. Understands and effectively communicates emergency procedures for equipment and evacuation plan Ensures the overall cleanliness of the facility. Collaborates with other organizational departments (Security, Building Services, Parking, Event Presentation, etc.) to ensure mutual needs are fulfilled and events run smoothly. Contributes to the Employee Performance Ratings quarterly and annual reviews. Performs additional duties as required. Minimum Qualifications Must posses 2+ years of relevant experience At least one year of supervisory experience AA Degree or equivalent experience preferred Demonstrated ability to work effectively with a broad spectrum of key contacts including employees, instructors, user groups, parents, coaches, professional associates, athletes, and the community at large. Good oral and written communication skills. Must pass legally required background check. Must be able to successfully perform the essential functions of this job that are physically demanding. Bilingual Speaker (Spanish) Preferred Ability to work at least one weekend day is an absolute must Physical Requirements The following tasks must be completed with or without accommodation. Ability to sit, stand and utilize a computer for extended periods of time Communicate via phone and email with a variety of individuals Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice) May be required to travel to other company locations May be required to attend conference, events, and training sessions within Bay Area or in

• or out-of-state locations.

What We Offer Competitive compensation (base salary and variable incentive plan) Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly) Pretax Transportation Benefit 401K (pre-tax and Roth options) Generous Paid Time Off Policy Minimum of 10 Paid Holidays and Wellness Days per year Complimentary or discounted sports and concert tickets Other League & partner discounts Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking An inclusive culture which values diversity of background and a passion to improve our SSE's commitment to change with impact on our community and industry Potential for flexible scheduling and telework opportunities Access to on-site EV charging stations on non-event days This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment ("SSE") has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California. We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment. We live, work, and innovate by a set of

Pioneering Principles:

T

• Team success is more important than individual success E
• Exceptional experience is non-negotiable in everything we do A
• Appreciate others for their diversity and opinions M
• More risk leads to more rewards and expands our comfort zones T
• Trust that all teammates have the best intentions E
• Empower all teammates to make informed decisions A
• Always say what you really mean and do what you say L
• Lead by showing the respect to others you expect from them We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether. Our Commitment to Diversity, Inclusion & Belonging Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications
• in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence.

Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Equal Opportunity Employer Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Notice to Recruiters and Agencies SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE's HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.