Research Operations Manager

Job Description One of our Technology clients is seeking a Research Operations Manager to build and scale systems that power high‑impact research. This role partners closely with researchers, leadership, and cross‑functional teams to remove friction, ensure compliance, and modernize research operations through strong processes, tooling, and AI enablement.

Key Responsibilities:

• Scale and manage research programs, workflows, and operational systems
• Own research governance, including legal, procurement, and data privacy processes
• Manage the research tooling stack (e.g., UserTesting, dscout, Qualtrics, Sago), budgets, and access
• Build and maintain knowledge management systems for research insights and templates
• Track research capacity, deliverables, and operational metrics
• Create executive‑level decks, templates, and documentation
• Identify opportunities to improve efficiency through automation and AI
• Support team rituals, workshops, and cross‑org communication We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 3-5 years of experience in research operations, user research, or similar roles
• Strong program and project management skills
• Experience with research tools, governance, and operational workflows
• Excellent communication and stakeholder management abilities
• Strong slide/deck creation and documentation skills
• Experience in consumer tech or high‑growth environments
• UX research or insights background
• Knowledge of AI, automation, or research enablement programs