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Dialog Cafe - Equinox SCLA
Evening Floor Lead
Career Insights for Hospitality Operations Supervisor
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Based on California data
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What they do
A Hospitality Operations Supervisor is responsible for the functional management of day-to-day hospitality-specific operations and implementation of strategic projects. Engages with and supervises hospitality stuff such as front-desk clerks, concierges, housekeeping, etc.
$75,725 / year median in California
+11% projected growth
Job Description
Dialog Clubhouse in West LA, inside of the iconic Equinox Sports Club LA, is looking for an experienced and hospitality-driven Evening Floor Lead to join our team. This is a leadership role for someone who takes pride in creating exceptional guest experiences, developing their team, and keeping operations running smoothly even during high-volume service.
We re looking for a confident, reliable leader who leads by example, communicates clearly, holds high standards, and genuinely enjoys working in a fast-paced caf environment.
Delegate responsibilities clearly and follow up to ensure tasks are completed correctly and on time.
Keep the team organized and focused during busy service periods.
Coach team members in real time and provide constructive feedback when expectations are not being met.
Partner with upper management to communicate team updates, operational concerns, and opportunities for improvement.
Own the Guest ExperienceEnsure every guest receives fast, friendly, accurate, and genuine service.
Step in to resolve guest concerns professionally and effectively while following company standards.
Assist management with VIP guests and special requests, ensuring the experience reflects Dialog Caf s hospitality standards.
Lead by example by creating a welcoming and positive environment for both guests and team members.
Maintain Operational StandardsEnsure food and beverage quality, cleanliness, organization, maintenance, and security standards are consistently met.
Ensure opening, closing, and departmental checklists are completed accurately.
Monitor the floor and anticipate operational needs before they become problems.
Ensure proper cash-handling, drawer reconciliation, and deposit procedures are followed.
Help maintain a clean, organized, efficient, and customer-focused caf throughout the shift.
What We re
You should have:
High School Diploma or GED.Previous caf , restaurant, hospitality, or customer-service experience; leadership experience required.
Valid Food Handler s Certificate and ABC License.
Strong communication and interpersonal skills. Ability to set boundaries. A positive attitude, strong work ethic, and professional judgment.
The ability to remain calm, organized, and solutions-oriented in a fast-paced, high-volume environment.
Strong time-management and multitasking skills.
The ability to prioritize competing responsibilities without losing attention to detail.
A strong understanding of hospitality, service, cleanliness, and operational standards.
The ability to coach, motivate, and hold team members accountable respectfully and consistently.
A genuine interest in helping build a strong team culture.
At Dialog Clubhouse, hospitality is about more than serving great food and drinks it s about creating a place where people feel welcome. Our Floor Leads play an important role in bringing that experience to life every day. If you re a hands-on leader who enjoys developing people, solving problems, setting high standards, and creating an exceptional guest experience, we d love to meet you.
Apply today and join the Dialog Clubhouse team.
We re looking for a confident, reliable leader who leads by example, communicates clearly, holds high standards, and genuinely enjoys working in a fast-paced caf environment.
Position DetailsPosition:
Evening Floor LeadEmployment:
Full-TimeSchedule:
Shift structures range between 12pm to 10pm Monday to Friday and 8am to 6pmSaturday and SundayAvailability:
Open Availability andAT LEAST 2
years of managerial experienceStarting Pay:
$22/hour + tipsWhat You llDo:
Lead the TeamLead and support the team throughout the evening shift, setting the standard for hospitality, professionalism, and teamwork.Delegate responsibilities clearly and follow up to ensure tasks are completed correctly and on time.
Keep the team organized and focused during busy service periods.
Coach team members in real time and provide constructive feedback when expectations are not being met.
Partner with upper management to communicate team updates, operational concerns, and opportunities for improvement.
Own the Guest ExperienceEnsure every guest receives fast, friendly, accurate, and genuine service.
Step in to resolve guest concerns professionally and effectively while following company standards.
Assist management with VIP guests and special requests, ensuring the experience reflects Dialog Caf s hospitality standards.
Lead by example by creating a welcoming and positive environment for both guests and team members.
Maintain Operational StandardsEnsure food and beverage quality, cleanliness, organization, maintenance, and security standards are consistently met.
Ensure opening, closing, and departmental checklists are completed accurately.
Monitor the floor and anticipate operational needs before they become problems.
Ensure proper cash-handling, drawer reconciliation, and deposit procedures are followed.
Help maintain a clean, organized, efficient, and customer-focused caf throughout the shift.
What We re
Looking For:
Our ideal candidate is more than someone who can supervise a shift we re looking for a leader who takes ownership.You should have:
High School Diploma or GED.Previous caf , restaurant, hospitality, or customer-service experience; leadership experience required.
Valid Food Handler s Certificate and ABC License.
Strong communication and interpersonal skills. Ability to set boundaries. A positive attitude, strong work ethic, and professional judgment.
The ability to remain calm, organized, and solutions-oriented in a fast-paced, high-volume environment.
Strong time-management and multitasking skills.
The ability to prioritize competing responsibilities without losing attention to detail.
A strong understanding of hospitality, service, cleanliness, and operational standards.
The ability to coach, motivate, and hold team members accountable respectfully and consistently.
A genuine interest in helping build a strong team culture.
What We Offer:
$22/hour + tipsEquinox Gym Membership (includes pool, sauna, weight room)Employee ParkingHealth Insurance, including Dental and VisionFull-time scheduling opportunitiesCross-training across caf operationsDiscounted food and beveragesOpportunities for professional growth and advancementManagement development and leadership pathwaysA collaborative team environment where strong performance and initiative are valuedWhy Dialog Clubhouse?At Dialog Clubhouse, hospitality is about more than serving great food and drinks it s about creating a place where people feel welcome. Our Floor Leads play an important role in bringing that experience to life every day. If you re a hands-on leader who enjoys developing people, solving problems, setting high standards, and creating an exceptional guest experience, we d love to meet you.
Apply today and join the Dialog Clubhouse team.