Club Operations Manager The Ned - 3.4 Washington, DC Job Details Full-time Up to $115,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Employee onboarding Preparation of internal financial performance reports Team member evaluation Hospitality industry recruitment experience ServSafe Team leadership Food Safety Manager Certification Operations coordination Staff scheduling Branding consistency Performance Reporting Team scheduling Performance feedback (performance evaluation method) TIPS Talent development Team development Employee attendance management Dayforce Financial operations management Hospitality industry experience Team training Food and beverage industry expertise Customer engagement Physical inventory counts for inventory management Bar management Schedule creation Variance analysis reporting New hire orientation Payroll systems (technically supported) ServSafe Food Manager Certification Full Job Description Salary of up to $115,000 per year Our Ned's Club members expect the most exclusive service at our Club. The Club Operations Manager will lead day-to-day service across the club's outlets. You'll also own the operational systems that keep the floor running smoothly. This is a hands-on role,and the majority of your time will be spent in service. This role serves as the senior Manager on Duty (MOD) during evening hours,ensuring exceptional member experience,operational excellence,financial integrity,and brand standards across multiple outlets. This position is critical in protecting the Club's reputation during peak social hours,managing VIP relations,and ensuring seamless coordination between front-of-house,culinary,beverage,events,and security teams. Do you want to join one of the best places to work in hospitality? What's the role? Club Operations Manager Who we are… The Ned and Ned's Club are a global collection of hotels,clubs,spas,and restaurants for like-minded individuals to meet,work and have a good time. Seven years after launching The Ned London in 2017,we are proud to have opened a Ned's Club in the US capital in 2025,our fourth and newest location. The property… Ned's Club Washington DC is a members' club set over three floors of a neoclassical style building situated within President's Park at 734 15th Street NW. The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream,formerly the historic Riggs Bank Corcoran branch. The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House,US Treasury and Washington Monument,plus a Founder's Dining Room,The Library,Drawing Room,Gallery and Conservatory. On level nine,there is a self-contained floor of private event spaces. As the Club Operations Manager you will report to the Head of Club F&B Operations and play an integral part of the F&B Operations team. You will Lead shifts across Kaia,The Gallery,Founders Dining Room and the Club Bars,upholding service standards for consistency,pacing and member engagement. Build daily floor plans,section assignments and staffing allocations to ensure coverage across all outlets and events. Prepare and deliver pre-shift lineups covering menu changes,86s,member and founder notes,and event details. Coordinate with the culinary,bar and events teams before each service. This includes reviewing BEOs and confirming every team is briefed and ready to execute. Lead product training on The Ned's food and drink program through storytelling,demos and guest speakers. Build weekly schedules in Dayforce against labor targets set by the Head of Club F&B Operations. Conduct daily time-card audits,manage punch and break corrections,and flag overtime risk. Own operating supplies and smallwares,including pars,ordering,and breakage and glassware tracking,within budget. Coordinate inventory counts to ensure timely,accurate submission,and follow up on variances with Finance. Compile daily and weekly performance reports from Micros covering covers,average check,spend per head and dining time. Prepare data for weekly financial reviews. Partner with People & Development on hourly recruitment,including scheduling interviews,identifying talent gaps and providing detailed candidate feedback. Manage new-hire onboarding and training plans so that the floor team is polished,elevated and approachable. Maintain training records and certification tracking (ServSafe,TIPS,ABRA). Draft and track hourly staff performance reviews in partnership with outlet managers. What you can bring to the role: 5+ years in luxury hospitality,private clubs,or high-end multi-outlet environments Proven leadership in evening or high-volume service operations Experience managing VIP clientele and member-driven environments Private members' club or lifestyle hospitality experience Multi-venue oversight (restaurants,lounges,events) Strong knowledge of POS systems,labor controls,and financial reporting Exceptional guest engagement and emotional intelligence Calm,decisive leadership in fast-paced environments Strong operational and financial acumen Ability to manage multiple venues simultaneously High standards of professionalism and discretion Evening-focused schedule including nights,weekends,and holidays Floor-based leadership role requiring extended standing and mobility Fast-paced,luxury hospitality environment Proficient in POS systems (Micros),events software (Tripleseat or similar),and payroll platforms (Evention/ Dayforce). ServSafe,TIPS,and ABRA Manager's License preferred What can The Ned's Club give to you? Salary of up to $115,000/year Medical,Dental,Vision,Company Paid Life,STD,LTD Insurance Complimentary meals in our friendly team restaurant Exciting learning and development programs to help progress your career Exclusive rates with our hotels for stay and dining,exclusive rates for your family and friends for hotel stays. Paid time off 401k matching Employee assistance program - advice and support Reward and recognition initiatives