Job Description Help for Job Description. Opens a new window.

JOB PURPOSE

The Training Coordinator provides leadership and oversight for staff development across the Disaster Case Management (DCM) program. This role ensures that all staff are trained in DCM standards, FEMA guidelines, and organizational procedures, while cultivating a culture of professionalism, accountability, and continuous learning. The Training Coordinator manages, designs, delivers, and evaluates training programs, while also ensuring all training materials are accurate, updated, and accessible to staff. This includes coordinating with program leadership to ensure new hires receive all required training immediately upon onboarding. Qualifications

ESSENTIAL JOB RESPONSIBILITIES

& KPIs Training Needs Assessment & Planning

• Assess training needs for new hires and existing staff across all DCM program areas.
• Identify internal and external training opportunities to close competency gaps.
• Develop annual and individualized training plans for staff at all levels.
• Collaborate with managers and subject matter experts on instructional design and curriculum development.

KPI:

Complete 100% of training needs assessments annually; develop quarterly training plans with measurable goals. Training Coordination & Materials Management

• Coordinate and maintain all training materials to ensure they are accurate, current, and aligned with FEMA and DCM standards.
• Ensure training modules, presentations, and guides are reviewed and updated quarterly or as policies change.
• Coordinate with leadership and HR to ensure all new hires have access to required onboarding and training materials on Day 1.

KPI:

Ensure 100% of training materials are updated quarterly; deliver 100% of new hire training within 10 business days of onboarding. Training Delivery & Effectiveness

• Facilitate training through multiple methods including classroom instruction, virtual learning, and on-the-job coaching.
• Implement assessments to measure training effectiveness and staff competency.
• Track outcomes such as participant satisfaction, knowledge retention, and field application.

KPI:

Achieve 90%+ satisfaction on training evaluations; ensure 95% of staff reach competency benchmarks within 60 days of training. Leadership, Coaching & Professional Development

• Serve as a role model, fostering a culture of professionalism, accountability, and compliance.
• Provide one-on-one coaching for staff with performance or compliance challenges.
• Mentor supervisors in training implementation and leadership practices.

KPI:

Conduct minimum 2 coaching sessions per month; achieve 85%+ supervisor satisfaction rating on training support. Compliance, Records & Continuous Improvement

• Maintain complete, up-to-date training records for all staff to ensure monitoring and audit readiness.
• Utilize LMS and other platforms to track training delivery and outcomes.
• Implement feedback loops for continuous improvement of training programs.

KPI:

Maintain 100% accurate training records; ensure zero compliance findings related to training during audits. Mission-Driven Service

• Model exceptional professionalism and customer service in all training efforts, placing the child, family, Veteran, or client first.
• Uphold the mission to "Empower people to build better lives for themselves, their families, and their communities.

"

KPI:

Achieve 85%+ positive staff feedback on professionalism and clarity of training.