Moving Sales & Operations Manager Manasota Movers — Bradenton, FL $25.00-$29.00 per hour + Five-Figure Performance-Based Commission Full-Time | Monday-Friday | 7:00 AM-4:00 PM | In-Person About the Position Manasota Movers is seeking an experienced Moving Sales & Operations Manager to take ownership of the day-to-day office operations of our moving company. This is a hands-on position built around three primary responsibilities: Fill the Calendar. Run the Crews. Deliver the Moves. You will own our moving sales and booking process, follow up with prospective customers, maintain the moving calendar, work with our senior field leadership to schedule crews, coordinate the daily moving operation, communicate with customers and crews, and make sure booked moves are properly prepared and followed through to completion. This is not a receptionist position . We are looking for someone who is sales-minded, highly organized, comfortable coordinating people, capable of solving problems, and motivated by having real ownership of an operation. You will have experienced field leadership, accounting support, and company ownership working alongside you. Your responsibility is to keep the moving operation organized, productive, and moving forward. 1. Fill the Calendar — Sales & Booking You will have primary responsibility for converting Manasota Movers' incoming opportunities into booked moving jobs.
Responsibilities include:
Answer incoming moving calls promptly and professionally. Respond to website leads, emails, and other moving inquiries. Immediately return missed calls. Qualify prospective customers and understand their moving needs. Explain our services and pricing. Prepare estimates within established company guidelines. Ask for the business and close qualified opportunities. Enter and maintain accurate customer and move information in Salesforce. Collect all information required to properly book a move. Verify move details with customers before submitting bookings for final processing. Maintain an organized pipeline of open opportunities. Consistently follow up with customers who received information or pricing but did not initially book. Work previous and open leads that may still be converted into moving jobs. Continue appropriate follow-up until each viable opportunity is booked, lost, or otherwise resolved. We invest significant resources in generating moving opportunities. No viable lead should be forgotten simply because the customer did not book on the first call. A major measure of success in this position is your ability to help keep our moving calendar full. 2. Run the Crews — Scheduling & Daily Operations Crew scheduling is a major responsibility of this position. You will work closely with our experienced senior field leadership to build effective schedules and coordinate the daily work of our moving crews.
Responsibilities include:
Build and maintain weekly and daily moving schedules. Work with senior field leadership to determine appropriate crew sizes and crew combinations. Assign crew leaders and movers to scheduled jobs. Communicate schedules and assignments to employees. Track mover availability for scheduling purposes. Handle routine call-outs and coordinate available coverage. Adjust schedules when customers, jobs, staffing, or timing changes. Coordinate rental trucks when necessary. Make sure crews receive accurate job information before leaving for a move. Monitor active jobs that may affect later jobs or crew availability. Look ahead at upcoming work and identify staffing or scheduling problems before they become emergencies. Coordinate routine operational issues involving the daily work of our moving crews. You are responsible for coordinating and directing the daily work and assignments of our movers. Our senior field leadership provides field expertise and works with you on crew composition, complicated moves, manpower requirements, walkthrough information, field problems, and other operational decisions. Formal employee matters such as discipline, repeated attendance or performance problems, compensation, hiring, and termination are handled by company ownership. 3. Deliver the Moves — Customer & Operational Ownership Once a move is booked, your responsibility does not end. You will help make sure the move is properly prepared, supported, and followed through to completion.
Responsibilities include:
Review upcoming moves for operational readiness. Prepare crew paperwork and job notes. Make sure customer requirements and special instructions are documented. Coordinate necessary trucks and operational resources. Communicate routine scheduling changes with customers. Serve as the primary office point of contact during active moving jobs. Support crews when they need information or assistance. Work with senior field leadership to solve routine operational problems. Coordinate customer concerns and moving-related damage issues with senior field leadership. Maintain communication with the customer while field issues are investigated or resolved. Escalate serious customer, employee, safety, financial, or operational matters to ownership when appropriate. Review completed moving paperwork. Complete required operational job closeout. Maintain accurate Salesforce records. Make sure required documentation is properly processed and organized. Follow open customer and operational issues through resolution. Our senior field leadership handles necessary onsite walkthroughs, field inspections, and onsite damage visits. You remain responsible for coordinating the overall customer and operational process from the office. Booking Accuracy & Accounting Handoff You own the accuracy of the moving bookings you create. Before a booking is submitted for processing, you are responsible for making sure the customer information, move details, pricing, dates, addresses, and required payment information are complete and accurate. Completed bookings are then submitted to our accounting/back-office team for financial verification and processing. If a booking is incomplete or incorrect, it will be returned to you. You are responsible for correcting the issue, contacting the customer when necessary, and resubmitting an accurate booking. What Success Looks Like Success in this position means: The moving calendar stays productive. New opportunities receive fast responses. Missed calls are returned promptly. Open leads receive consistent follow-up. Qualified opportunities turn into booked and completed moves. Salesforce stays accurate and current. Bookings are complete before being submitted for processing. Crew schedules are organized and communicated. Senior field leadership is involved appropriately in crew planning. Upcoming moves are prepared before the day of service. Routine operational problems are solved without unnecessary escalation. Customers receive professional communication. Crews receive accurate information. Open issues are followed through until resolved. Important details do not fall through the cracks. We want someone who looks at an opening on the moving calendar and thinks: "How can I fill it?" And when the calendar is full: "How do we execute it successfully?" Who We're Looking For The right person combines sales ability with strong operational organization .
You should be someone who:
Is confident and personable on the phone. Is comfortable discussing pricing and asking customers for their business. Understands the importance of persistent, professional follow-up. Is highly organized. Can coordinate multiple customers, crews, and moving jobs simultaneously. Can work closely with experienced field employees. Handles frequent interruptions without losing control of important details. Enjoys solving problems. Can prioritize quickly. Is comfortable making routine decisions independently. Remains composed when plans change. Communicates clearly and professionally. Takes ownership of mistakes and corrects them. Follows through without needing constant reminders. Is comfortable being held accountable for measurable results. Moving is a fast-moving service business. Customers change plans. Jobs run longer than expected. Employees call out. Phones ring while other problems are being solved. The ability to adjust priorities while keeping the operation organized is essential. Qualifications Previous experience in sales, customer service, scheduling, dispatch, logistics, operations, or a similar role. Strong telephone and written communication skills. Strong organizational and time-management skills. Experience coordinating multiple schedules, employees, customers, or jobs. Ability to manage multiple priorities and frequent interruptions. Comfortable learning and using Salesforce or similar CRM/business software. Strong problem-solving and decision-making skills. Professional communication skills with customers and field employees. Reliable attendance and punctuality. Strong sense of ownership and follow-through. Experience in moving and storage, transportation, logistics, dispatch, home services, HVAC, plumbing, electrical, restoration, service coordination, crew scheduling, inside sales, or field-service operations is especially valuable. Moving-industry experience is preferred but not required for the right candidate. Compensation $25.00-$29.00 per hour, based on experience and qualifications. In addition to a competitive hourly wage, this position includes a performance-based commission program tied to the number of moving jobs successfully completed. A strong performer has the opportunity to earn five figures in additional annual performance compensation. We want the person responsible for helping fill our moving calendar to financially benefit when their performance helps the company grow. Schedule Full-Time Monday-Friday 7:00 AM-4:00 PM In-Person — Bradenton, Florida About Manasota Movers Manasota Movers is a locally operated residential and commercial moving company serving customers throughout Southwest Florida. We are looking for someone who wants meaningful responsibility and ownership—not simply a list of administrative tasks. For this position, the mission is straightforward: Fill the Calendar. Run the Crews. Deliver the Moves. If you are competitive, organized, good with customers, comfortable coordinating field employees, and enjoy being responsible for making an operation run successfully, we would like to hear from you.
Pay:
$25.00 - $29.00 per hour Expected hours: 40.0 per week
