Team Lead - Shared Services Tromberg, Miller, Morris & Partners, PLLC - 4.3 Deerfield Beach, FL Job Details Full-time $20 - $25 an hour 4 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Retirement plan Qualifications Microsoft Excel Microsoft Outlook Word embeddings Incident Escalation High school diploma or GED Mortgage servicing Law office experience Associate's degree Escalation handling Process management Stakeholder relationship building Real estate foreclosures Stakeholder management Full Job Description Position Summary The Default Shared Services Team Lead oversees the Shared Services team responsible for intake, escalation routing, and system processing. This role ensures SLA compliance, quality control, and team performance across multi-state operations. Key Responsibilities

• Supervise daily operations of shared services team
• Manage workload distribution, inbox coverage, and staffing
• Oversee escalation routing and ensure SLA compliance
• Review and approve intake and system processing work
• Monitor team performance metrics and provide coaching
• Act as escalation point for complex issues
• Ensure compliance with client and firm requirements
• Drive process improvements and standardization Required Qualifications
• High school diploma required; Associates or Bachelor's degree preferred
• 3-5+ years of experience in default servicing, legal operations, or law firm environment
• Prior leadership or supervisory experience preferred
• Advanced experience with CaseAware and client systems (BKFS, Tempo, SSE)
• Strong understanding of escalation management, intake workflows, and SLA tracking
• Demonstrated Knowlege of Judicial and Non Judicial Foreclosure Processes
• Advanced proficiency with Microsoft Office (Word, Excel, Outlook) Key Skills & Competencies
• Leadership and team management skills
• Strong decision-making and problem-solving abilities
• Ability to manage multiple priorities and deadlines
• Strong communication and stakeholder management skills
• Proficient in Microsoft Word and Excel
• Ability to manage multiple systems and workflows using dual monitors

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Experience:

Default Servicing/Legal Operations/Law Firm:

3 years (Preferred)

Work Location:

In person