Director of Operations USTA Florida - 1.0 Gainesville, FL Job Details Full-time $80,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Financial planning Accounting systems Staff supervision Teamwork Program management Facilities management Employee relationship building Microsoft Office Team development Math Task prioritization HR systems Financial data management Financial accounting Business Administration Business operations Managing facilities maintenance budgets Team motivation (leadership skill) Staffing management Operations planning Cross-functional communication Facilities budget management Team building Full Job Description Director of Operations Play Tennis Gainesville | Gainesville, FL Department Facility and Provider Support Reports To Sr. Director of Tennis Management Operations Classification Full-Time, Exempt Grade Grade 7 Location Gainesville, FL Supervisory Facility Instructors, Customer Service Reps, and Summer Camp Counselors Travel Travel to section office as needed; training workshops, conferences, and regional, sectional, and national meetings and events as needed.

Posted / Updated

9.11.26 About the Role This position directly manages the operations of USTA Florida's managed tennis facilities in Gainesville. The Director of Operations is responsible for developing business plans, budgets, financial plans and reporting, and overseeing performance and staffing at all locations consistent with city contracts and community needs. This role serves as the primary contact for the City of Gainesville on operational matters and works with key community stakeholders to grow and sustain the game. This is an off-court management role focused on business operations, staffing, and facility performance rather than coaching or instruction. What You'll Do Directing Work and Ensuring Accountability Prepare annual performance goals, operating budgets, program plans, and business and staffing plans for Westside, Northside, Tom Petty, and TB McPherson Parks, consistent with contractual obligations outlined in the city contract and fulfilling community and stakeholder needs. Ensure consistent delivery of programs, events, and activities across all locations, consistent with established program plans each season. Hire, develop, and manage the coaching and instructional staff who deliver a full suite of programs for all ages and experience levels. Directly oversee the staffing and management of Gainesville tennis parks to ensure a high level of service to the community and deliver best-in-class programs. Foster a team-oriented environment that enables staff to work collaboratively and is consistent with the core values of USTA Florida. Building Relationships Maintain strong relationships with City of Gainesville personnel, ensuring terms of contracts are met. Share recommendations on improvements and changes during renewal cycles. Work collaboratively with local partners (Special Olympics, GACTA, Aces in Motion, etc.) to facilitate additional play opportunities and attract new players to the facility. Develop key learnings and best practices documentation that can be shared with other municipal partners. Innovation and Collaboration Work closely with USTA Florida staff and department directors to implement USTA Florida programs and services at facilities where appropriate, and provide feedback on program parameters for consideration. Work closely with the Director of Marketing to develop branding and marketing plans for Gainesville tennis parks and assist with executing those plans and providing feedback. Business and Financial Acumen Review all activities, costs, operations, and forecast data for each facility and report quarterly on progress and performance toward organization goals. Ensure that the flow of funds into and out of facilities is consistent with submitted budgets and aligns with all USTA Florida accounting and financial policies and practices. Work with the Senior Director of Operations to update policies and identify resource needs in the areas of HR, Accounting, and support services.

•Other duties as assigned.

Required Competencies Business Insight:

Applies knowledge of the business and marketplace to advance the organization's goals.

Organizational Savvy:

Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.

Develops Talent:

Developing people to meet both their career goals and the organization's goals.

Plans and Aligns:

Planning and prioritizing work to meet commitments aligned with organizational goals.

Drives Results:

Consistently achieves results, even under tough circumstances.

Builds Effective Teams:

Builds strong identity teams that apply their diverse skills and perspectives to achieve common goals.

Communicates Effectively:

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Minimum Qualifications Bachelor's degree from an accredited college or university, or equivalent experience required; business and management focus preferred. Working knowledge of tennis programming and the competitive pathway; professional tennis certification (USPTA, PTR, ITA, ITF) preferred but not required. Minimum of 5 years experience overseeing operations at a public tennis facility. Proven experience working with municipalities. Experience preparing business and staffing plans, managing budgets; strong mathematical skills and knowledge of accounting practices and human resource policies. Proficient working with technology in a cloud-based environment, including expertise with Microsoft 365 and web-based human resources and accounting tools. High level of proficiency using Tennis Director (preferred) or similar online court reservation platform. Knowledge, Skills, and Abilities Ability to manage multiple, competing priorities effectively. Ability to create and foster a strong team culture and environment. Able to communicate in public settings, both large and small group. Comfortable resolving conflict and managing competing personalities and interests. Ability to solve problems and reach consensus on decisions. Independent worker, proactive and self-motivated. Excellent judgment and decision-making. Key Relationships This role works closely with: USTA Florida Staff Tennis Management Advisory Team City of Gainesville Personnel Local Community Partners (Special Olympics, GACTA, Aces in Motion, and others) Facility Instructors, Attendants, and Summer Camp Counselors (direct reports) Equal Opportunity and Accessibility USTA Florida is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other category protected by law. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotion, or any other condition of employment. USTA Florida will make reasonable accommodations for qualified individuals with known disabilities. If you require accommodation during the application or interview process, please let us know. This description is intended to describe the type of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities. Position expectations may change as the needs of the organization evolve.

Pay:

$80,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person