Senior Manager, Service Center 2 - Full Time

XPO - Hialeah, FL Posted on 09/01/26 (

Ref:

FLQCA0aH0w-389562-en_US)

What you'll need to succeed as a Senior Service Center Manager at XPO

Minimum qualifications:

• 5 years of supervisory experience
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT, FMCSA, and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules andpany policies and prores
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed

Preferred qualifications:

• Bachelor's degree, 5 years of related work experience or equivalent military experience
• Experience balancing operations leadership with external sales and relationship building
• Experience with process improvement
• Able to multitask and prioritize work with excellentanizational skills
• Experience managing in an LTL environment
• Solid analytical skills-problem solving skills to improve multiple metrics to hit the budget
• Exceptional leadership,munication, presentation and administrative skills
• Experence in sales or sales leadership
• Experience managing P&L
• About the Senior Service Center Manager job

Pay, benefits and more:

• Competitivepensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO during your first year of employment
• 9 paid Company holidays
• 401(k) option withpany match
• Education assistance
• Opportunity to participate in a Company incentivepensation plan
• Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll ctions
• Company vehicle provided based on service center class size

What you'll do on a typical day:

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of your staff.
• Own and achieve P&L goals for the service center, including attaining Key Performance Indicators (KPIs)
• Lead your supervisory team to plan and attain daily and long term labor goals to ensure budget, service and quality goals are achieved. Ensure, teach, coach and train to ensure that quality and service goals are achieved; address any deviations from standard.
• Provide information frequently to all employees about service center productivity andpany policies and prores
• Conduct regular team meetings to promote engagement, review productivity, safety, and service, and performance,municate operational updates, and address questions or concerns
• Research, monitor and implement all opportunities to cut costs and improve efficiencies
• Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability

Partner with Sales to drive revenue growth and retain key business by participating in customer s, translating customer needs into operational plans, resolving service issues impacting key accounts, and supporting new business onboarding while executing local strategies to strengthen customer relationships

Develop relationships and engage with the top 10-15 local, revenue-driving customer accounts

Promote and enforce safe and clean facility and equipment through adnce to safety and housekeeping practices/prores, regular safety briefings, timely trainingpletion, and strict adnce to driver and vehicle DOTpliance, OSHA standards, hazardous materials handling requirements, and environmental regulations, taking immediate action to correct unsafe behaviors and conditions

Hold the team accountable to route proper documentation and oversee prore control for hazardous material shipments

Comply with all applicable laws/regulations as well as allpany policies/prores

Lead the "Self-Assessment" process to verify adnce to all service center operational processes and standards through recurringpliance checkpoints

Senior Service Center Managers are required to:

Frequently lift up to 50 lbs. and occasionally greater than 75 lbs

Reach (including above your head), bend, climb, push, pull, twist, squat and kneel

Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Work outdoors in inclement weather

Work non-traditional hours including overnight and occasional weekend hours

About XPO

XPO is a top ten global provider of transportation services, with a highly integratedwork of people, technology and physical assets. At XPO, we look for employees who like a challenge and canmunicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement .