Senior Manager, Program Management Royal Caribbean Group - 4.2 Miramar, FL Job Details Full-time 21 hours ago Qualifications Committee work Project change management Coaching Managing IT teams Team development IT infrastructure Bachelor's degree in engineering Operational risk mitigation Issue tracking Mentoring Vendor communication Technology budget management Leading team collaboration initiatives Meeting facilitation Managing projects Escalation handling Cross-functional team management Project planning phase Project risk management Project stakeholder communication Program budgeting Stakeholder relationship building Senior leadership Full Job Description Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests Royal Caribbean Group's Global Enterprise Technology (GET) Team has an exciting career opportunity for a full-time Senior Manager Program Management reporting to the Senior Director Technology Delivery This position is onsite and based in Miramar Florida This position is not eligible for work authorization sponsorship Position Summary The Senior Program Manager is responsible for the end-to-end delivery of large complex technology programs across Royal Caribbean Group's Global Enterprise Technology (GET) organization This role provides leadership governance and execution oversight for strategic initiatives spanning multiple teams functions and technology domains The Senior Program Manager serves as the central orchestrator across technology operations finance business stakeholders and vendor partners ensuring programs are delivered on time within budget and aligned with organizational objectives This role combines hands-on program execution with PMO leadership responsibilities helping mature delivery practices governance standards reporting frameworks and program management methodologies across the organization The ideal candidate is a results-oriented delivery leader who drives accountability manages complexity mitigates risk and enables successful business outcomes through disciplined program execution and stakeholder alignment Essential Duties and Responsibilities Lead the end-to-end delivery of large complex multi-workstream technology programs across the Global Enterprise Technology organization Partner with technology infrastructure operations finance vendors and business stakeholders to ensure successful program execution and delivery outcomes Establish and maintain program governance structures including steering committees executive reviews decision-making frameworks and escalation processes Develop integrated program plans timelines milestones dependencies and delivery roadmaps across multiple teams and workstreams Facilitate enterprise planning estimation prioritization and sequencing activities while aligning initiatives with business objectives and resource availability Drive scope definition requirements alignment trade-off discussions and delivery commitments across stakeholders and leadership teams Manage program schedules capacity planning resource allocation and interdependencies to ensure successful execution Track and report program performance delivery health milestones risks issues dependencies financials and capacity metrics using approved portfolio and project management tools Develop executive-level reporting dashboards and status communications that provide transparency into program progress and outcomes Proactively identify assess and mitigate program operational and delivery risks while driving timely issue resolution and recovery planning Own and manage change control processes ensuring scope timeline budget and resource impacts are properly evaluated approved documented and communicated Facilitate cross-functional program synchronization meetings and governance forums to drive alignment and accountability Drive delivery excellence through consistent execution standards governance practices reporting structures and operational discipline Contribute to the development and maturity of PMO methodologies delivery frameworks templates playbooks and best practices Monitor resource utilization staffing needs and team capacity across internal teams and external vendors recommending solutions to address delivery constraints Forecast hiring staffing and vendor resource requirements necessary to support program objectives and delivery commitments Lead and mentor delivery teams by establishing clear expectations fostering accountability and supporting professional growth and development Own financial management activities for assigned programs including budgeting forecasting variance analysis spend tracking and benefits realization Partner with Finance and executive leadership to ensure financial transparency effective investment management and value realization Ensure program compliance with applicable organizational regulatory and technology governance requirements Build and maintain strong relationships with technical and non-technical stakeholders while serving as a trusted advisor and delivery partner Support organizational transformation initiatives technology modernization efforts and strategic programs that drive business growth and operational effectiveness Qualifications Knowledge and Skills Bachelor's degree in Business Administration Information Technology Management Engineering or a related field required Master's degree preferred 10+ years of Information Technology experience 7+ years leading large complex programs strategic initiatives or enterprise technology projects Proven experience managing cross-functional delivery teams and multi-workstream technology programs Strong experience in program governance planning prioritization delivery management and execution oversight Demonstrated expertise in budgeting forecasting financial management variance analysis and benefits realization tracking Experience facilitating executive governance forums steering committees and senior leadership reviews Strong executive communication and stakeholder management skills with the ability to influence without direct authority Experience managing program risks issues dependencies change control processes and recovery planning activities Strong understanding of enterprise technology environments including infrastructure networks platforms applications and operational systems Experience operating within fast-paced complex and highly regulated enterprise environments Expertise with portfolio project and delivery management tools including Workfront Jira Microsoft Project or similar platforms Strong analytical problem-solving organizational and decision-making skills Demonstrated ability to balance strategic planning with hands-on execution and operational leadership Proven track record building strong partnerships across technology operations finance vendors and business functions Ownership mindset with a focus on accountability execution excellence and measurable business outcomes PMP PgMP SAFe or equivalent project and program management certifications preferred Strong leadership presence with the ability to coach mentor and develop high-performing delivery teams

Agency and Third-Party Submissions:

Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

Nearest Major Market:

Miami