Receive, review, and verify customer order details, resolving discrepancies as needed
Process sales orders in SAP, ensuring accurate product configuration, pricing, delivery timelines, and order history
Send order acknowledgements to customers and provide timely updates on order status
Manage customer and sales orders from entry through shipment confirmation
Coordinate with factories and internal teams to align delivery schedules and meet deadlines
Communicate shipment delays and order issues to customers promptly
Partner with purchasing to track incoming containers and warehouse arrivals
Arrange logistics for outbound shipments in accordance with company guidelines
Create invoices and send documentation to customers
Work with finance to resolve credit and payment issues
Handle customer inquiries regarding inventory availability, delivery dates, and product questions via phone and email
Provide shipping and receiving instructions to warehouse teams
Maintain complete, accurate order files and supporting documentation
Assist in resolving claims related to delivered materials
Manage product returns in accordance with RMA procedures
Update managerial reports related to invoicing, booked orders, in-house orders, and operational metrics
Maintain customer and material information in SAP, including pricing and discounts
Partner with inventory management to maintain appropriate stock levels Requirements
5+ years of experience in customer service, operations, order processing, logistics coordination, inventory support, or supply chain-related roles?
Strong Excel skills
Experience with ERP/CRM systems, preferably SAP
Proven ability to process, track, ship, and confirm customer orders
Strong organizational skills and high attention to detail
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Strong problem-solving skills and ability to escalate issues appropriately
Spanish language skills required TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

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Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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