Transition and Support Manager

• Janitorial Integrity National Corporation
• 2.9 Palm Beach Gardens, FL Job Details $80,000
• $100,000 a year 12 hours ago Benefits Flexible schedule Qualifications Managing commercial facilities cleaning teams Custodial experience Project delivery management Stakeholder management Full Job Description Position Summary The Transition & Support Manager is responsible for: Leading new account start-ups (mobilizations) Stabilizing underperforming or high-risk accounts Providing hands-on operational support across multiple sites The role ensures smooth transitions, service quality, and alignment with Integrity standards and client expectations .

Core Responsibilities 1.

Transition / Startup

Execution Lead onboarding of newly awarded custodial/facilities contracts Develop and execute transition plans (staffing, training, equipment, supplies) Coordinate handoff from sales ? operations 2. Operational Support (the "slash support" function) Deploy to sites needing stabilization or performance recovery Identify root causes of issues and implement corrective action plans Support site leadership (Account Managers, Supervisors) with: Staffing alignment Process improvement Productivity and quality fixes 3. Client & Stakeholder Management Serve as primary client contact during transition or recovery phases Ensure expectations, scope, and service levels are fully aligned Provide regular status updates to clients and leadership 4. Site Assessments & Planning Conduct on-site operational assessments

Identify:

Staffing gaps Equipment/supply needs Risks and compliance issues Build action plans to improve performance 5. Team Leadership & Workforce Setup Recruit, onboard, and train frontline custodial staff and supervisors Establish site-level leadership structure Drive team culture aligned with Integrity values 6.

Cross-Functional Coordination Work with:

HR (hiring, onboarding) Operations (standards, processes) Procurement (equipment, supplies) Ensure all resources are in place for success 7.

Performance & Compliance Management Monitor:

KPIs (quality, labor, cost control) Budgets and service levels Ensure compliance with: Safety standards Company policies Union agreements (if applicable) 8. Continuous Improvement Standardize best practices across accounts Drive process improvements and operational efficiency Conduct post-transition evaluations for lessons learned Required Qualifications 3-7+ years in: Custodial services Operations leadership Experience with: Account startups / mobilizations Turnarounds or multi-site operations

Strong:

Project management Leadership and communication skills Ability to travel frequently (core requirement) Key Competencies Transition & project management Operational problem-solving Client relationship management Change management Budget and cost control Team building and leadership

Work Environment Mix of:

Field (client sites) Limited office / reporting work Heavy travel across regions Flexible hours during transitions and startups How the "Slash Support Manager" Aspect Shows Up The "transition / support" combination means: Transition role ? startup + onboarding new contracts Support role ? parachuting into struggling accounts to fix operations This is essentially a deployable operations leader who: Bridges sales to operations Protects client satisfaction during risk periods Acts as a rapid-response operations fixer Executive Summary The Transition & Support Manager is a high-mobility, project-based operations leader responsible for startups, stabilizations, and performance recovery , combining project management, field execution, and client-facing accountability .