Keller Williams Atlantic Partners, Ponte Vedra Beach, FL Reports To:
CEO THE SNAPSHOT
Seeking a Director of Operations (DOO) who can own execution across the business—translating strategy into plans the team can run with. You will manage day-to-day operations, including listing and transaction management and sales management. You will partner with the Director of Marketing Operations to translate help translate the CEO's strategy into plans that coordinate team mission. You think several steps ahead, love systems and structure, and don't come back to the CEO with problems — you come back with solutions, or you have already solved it. You need to be technically sharp and detail-oriented. Real estate experience is definitely a bonus but is not required — would rather have someone with strong operations chops from a tech-driven business who thinks like an owner. You have the ability to identify better, more efficient ways to optimize operations across the team.
CORE RESPONSIBILITIES
Translate CEO's strategy and ideas into clear, actionable plans the team can execute. Partner directly with the Director of Marketing Operations on marketing execution — providing the why and how behind each initiative, not just the what, so she can run with it. Own overall execution of plans across the organization — ensuring things don't just get started, but tracked and finished. Oversee sales operations and agent accountability (lead follow-up, pipeline discipline) until growth demands a Sales Manager. Build and maintain the systems, structure, and role clarity the team currently lacks. Resolve day-to-day operational and technology issues independently, without escalating to Volen. CRM management and training
NON-NEGOTIABLES
Independent problem-solver — brings solutions, not just questions. Technically very fluent — comfortable with the systems and tools that run a modern real estate business. Detail-oriented — nothing slips because it wasn't tracked.
WHO YOU ARE
You step back, see where a problem sits relative to everything else, and work it through before it ever reaches the CEO. You love systems and structure and need things to make sense — but you're not just a checklist-follower. You generate your own ideas and operate with a genuine "what would the CEO want" instinct. An operations background in a tech-oriented business is a strong fit; real estate experience is a plus, not a requirement.
WHAT YOU WILL DO?
These are the standards a well-above-average performer will maintain or exceed: Oversees, implements, and manages all systems for transaction coordination, listing coordination, internal communication, client communication, financial management, information management, central database management, and translating marketing strategy. Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems. Manages financial systems, including coordinating with our bookkeeper and CPA, paying bills, handling payroll, ensuring commission collection, maintaining the budget, and generating financial reports when needed. Oversees all contracts through closing. Creates and maintains an operations manual that documents all systems and standards. Coordinates the purchase, installation, and maintenance of any office equipment. Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members. Essential duties and responsibilities System development, implementation, documentation, and management Information and CRM management and training - experience with Go High Level CRM a plus Oversight of contracts through closing Customer/Vendor relations Assists bookkeepers withA/R and A/P Tracks sales, commissions, fees, and splits Leading administrative department members (as appropriate to organizational structure)
Pay:
$70,000.00 - $80,000.00 per year Application Question(s): Do you have professional experience independently managing day-to-day business operations, improving systems and processes, managing technology or CRM platforms, and driving projects through completion?
