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Integrity National Corporation
Transition and Support Manager - Janitorial
Career Insights for Operations Manager (General)
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Scorecard
Based on Florida data
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$92,738 / year median in Florida
+11% projected growth
Job Description
Job Description Help for Job Description. Opens a new window. Position Summary The Transition & Support Manager is responsible for:
- Leading new account start-ups (mobilizations)
- Stabilizing underperforming or high-risk accounts
- Providing hands-on operational support across multiple sites The role ensures smooth transitions, service quality, and alignment with Integrity standards and client expectations.
Transition / Startup
Execution- Lead onboarding of newly awarded custodial/facilities contracts
- Develop and transition plans (staffing, training, equipment, supplies)
- Coordinate handoff from sales ? operations 2. Operational Support (the "slash support" function)
- Deploy to sites needing stabilization or performance recovery
- Identify root causes of issues and implement corrective action plans
- Support site leadership (Account Managers, Supervisors) with:
- Staffing alignment
- Process improvement
- Productivity and quality fixes 3. Client & Stakeholder Management
- Serve as primary client contact during transition or recovery phases
- Ensure expectations, scope, and service levels are fully aligned
- Provide regular status updates to clients and leadership 4. Site Assessments & Planning
- Conduct on-site operational assessments
Identify:
- Staffing gaps
- Equipment/supply needs
- Risks and compliance issues
- Build action plans to improve performance 5. Team Leadership & Workforce Setup
- Recruit, onboard, and train frontline custodial staff and supervisors
- Establish site-level leadership structure
- Drive team culture aligned with Integrity values 6. Cross-Functional Coordination
- Work with:
- HR (hiring, onboarding)
- Operations (standards, processes)
- Procurement (equipment, supplies)
- Ensure all resources are in place for success 7. Performance & Compliance Management
Monitor:
- KPIs (quality, labor, cost control)
- Budgets and service levels
- Ensure compliance with:
- Safety standards
- Company policies
- Union agreements (if applicable) 8. Continuous Improvement
- Standardize best practices across accounts
- Drive process improvements and operational efficiency
- Conduct post-transition evaluations for lessons learned