Location:

Sarasota, FL & surrounding areas (Field-based)

Position Type:

Full-Time (W-2) | 35 - 40

Hours/Week Schedule:

Monday - Saturday (Flexibility required for occasional deep cleans or weekend commercial property inspections) |

Sundays:

Always OFF About the Role Kiro's Cleaning Experts is seeking a detail-oriented, high-energy Bilingual Field Operations & Quality Assurance Manager to join our family-oriented team. You will be the eyes and ears of our field operations, spending 90% of your time in the field inspecting job sites, onboarding and training cleaners, maintaining quality standards, and ensuring our client scorecards stay consistently high. Key Responsibilities Quality Assurance & Inspections Conduct scheduled, random, and follow-up quality checks at residential and commercial properties. Inspect cleaning quality using company checklists and document findings with photos and notes in our system. Identify recurring quality issues, enforce corrective actions, and verify completed re-cleans. Track quality trends by cleaner, team, and account. Training & Team Development Deliver hands-on, bilingual onboarding and field training for new cleaners. Utilize video training courses and materials to reinforce standard operating procedures. Work directly with lead trainers to map out missed cleaning items and build continuous improvement plans. Evaluate new cleaners before they work independently and provide ongoing coaching. Customer Communication & Reporting Conduct quality check-ins with selected clients and address service concerns professionally. Prepare a weekly Quality & Operations Report for the business owner detailing inspection scores, complaints, re-cleans, and training updates.

Qualifications & Requirements Bilingual Required:

Must speak, read, and write fluently in both English and Spanish .

Experience:

2+ years of supervisory/management experience in residential/commercial cleaning, janitorial, hospitality, or field services.

Tech Skills:

Comfortable using mobile apps, scheduling software

Transportation:

Valid driver's license, reliable personal vehicle, clean driving record, and valid auto insurance.

Work Ethic:

Exceptional attention to detail, strong problem-solving skills, and ability to work independently in the field. Must pass standard background and driving checks.

Compensation & Financial Logistics Hourly Pay Structure:

First 90 Days (Training Period): $21.00 per hour After 90 Days (Post-Evaluation): $23.00 - $24.00 per hour (based on performance metric reviews)

Vehicle Accountable Plan Reimbursement:

All business-related driving is reimbursed tax-free at the official IRS Standard Business Mileage Rate of $0.76 per mile . Trip distances are tracked automatically using a mileage application on your company smartphone.

Note:

Commutes from home to the first site and from the last site back home are excluded. Logs must be submitted weekly alongside timesheets for reimbursement processing.

Company Technology:

Full company-provided smartphone with an active phone line supplied for field inspections, GPS logging, and team communication. Benefits & Perks Paid Time Off (PTO): 1 week Paid Time Off after 12 consecutive months of employment + Paid Major Holidays off.

Ongoing Referral Commissions:

Flat commission paid for any new residential or commercial accounts you independently acquire or refer to the business.

Professional Development:

Paid industry training and professional cleaning certifications provided.

Manager Field Kit:

Full company gear provided (branded manager apparel, digital inspection tools, and field caddies).

Employee Discounts:

Generous discounts on our residential cleaning services for your own home.

Company Culture:

Supportive, family-oriented work environment with real room for career growth. To Apply We are hiring immediately! Please submit your resume highlighting your supervisory and cleaning industry experience.

Pay:

$45,000.00 - $49,920.00 per year

Benefits:

Employee discount Flexible schedule Paid time off Professional development assistance Referral program

Work Location:

In person