PERMANENT

\nUpdated 08/2026\nJob Description\nJob Summary\nThe Passenger Service and/or Ramp Supervisor oversees daily ramp operations to ensure the safe, efficient, and on-time servicing of aircraft. This role supervises ramp agents and coordinates aircraft ground handling activities including loading/unloading baggage, cargo operations, aircraft marshaling, and ground equipment management while maintaining strict compliance with FAA, TSA, airline, and airport regulations.\n

QUALIFICATIONS

\nEDUCATION

AND EXPERIENCE

\nMust be 18 years of age or older\nHS Diploma or GED\nValid Drivers License\nOne (1) years of front-line ramp experience or similar role\nMinimum one (1) year of supervisory experience in a similar or related role\nExcellent verbal and written communication skills\nStrong leadership skills\nMust have a reliable mode of communication and transportation\n

PREFERRED REQUIREMENTS

\nAirline or airport operations experience\nLeadership experience in the airline or airport operations experience\n

ESSENTIAL FUNCTIONS

\nConduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge\nManage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime\nPerform all duties of subordinate employees when necessary\nEnsure implementation of the Safety Management System (SMS)\nImplement a safety plan for the station\nMaintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary\nTrain/retrain all personnel in airline procedures, safety procedures, and company policies\nMaintain good employee relations. Handle employee problems efficiently and effectively\nClient Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries\nAdhere to company policies and procedures and participate in achieving company objectives\nMonitor employee activity and adjust as needed\nHandle off-schedule operations when the Manager is not available\nPerform other duties as requested\n

PHYSICAL AND MENTAL DEMANDS

\nWith or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:\nTreat all information as confidential.\nPossess the tact to deal with all levels of employees and client representatives.\nMust be able to sit, stand, lift, and/or bend throughout shift and climb stairs.\nMust be able to lift, carry, and/or hold up to 100 lbs.\nPhysical exam may be required to confirm above.\nMust pass pre-employment and random drug test.\nDMV check may be required.\nMust be able to read, write, understand and carry out instructions in English.\nMust meet necessary requirements to obtain a security sensitive identification badge\nMust be able to verbally direct in English.\nMust be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).\nMust have good hearing and vision.\n80-95 outside work. Work outside in all types of weather (Heat, Rain, and Cold)\nMay be required to work weekends, overnight shifts and holidays.\nMay be exposed to occasional loud noise levels.\nPay rate: $21.00 - $21.00\nRequirements\n

SUPER023721

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