Branch Operations Manager

Branch Operations Manager Smyrna, GA Job Details Full-time $55,000

• $80,000 a year 16 hours ago Qualifications Lawn care Operations management Production inventory management Mid-level Improving operational efficiency 3 years Manufacturing standard operating procedures Team development Key Performance Indicators Policy & process development Production planning Performance Improvement (PI) Quality control operations Quality standards in production Technical skills instruction Training & development Crew management Escalation handling Data-driven decision making Full Job Description Branch Operations Manager Position Overview The Branch Operations Manager is responsible for the day-to-day execution and performance of the branches.

This role ensures operations run efficiently, teams are trained and prepared, and processes are followed consistently. This is a hands-on, process-driven role focused on execution, accountability, and continuous improvement. Success is measured by operational efficiency, team performance, and the ability to scale systems as the business grows. This role also serves as the field leader for high-value service calls and complex customer situations. Key Responsibilities Branch Operations Oversee daily operations across both branches to ensure smooth, consistent execution Ensure crews are prepared, routes are optimized, and materials are ready each day Maintain high standards for service delivery and operational efficiency Routing & Scheduling Own routing performance using FieldRoutes (RealGreen experience preferred) Optimize routes for efficiency, production, and profitability Identify and eliminate routing inefficiencies Training & Team Development Train and develop technicians on systems, processes, and service quality Ensure teams are operating with consistency and accountability Reinforce a process-driven, performance-focused culture Process & Systems Build, implement, and enforce standardized operating procedures Ensure proper use of FieldRoutes and internal systems Drive operational consistency across both locations Production & Materials Oversee chemical fills, inventory, and equipment readiness Ensure accurate mix rates and proper application processes Maintain operational readiness at all times Performance Management Track key metrics: production, routing efficiency, labor hours, and service quality Manage time sheets and labor accountability Use data to identify gaps and drive improvement Agronomics & Quality Control Ensure proper agronomic practices are followed across all services Maintain quality standards for turf health and customer outcomes Customer & Service Execution Handle high-value and complex service calls, including escalations and key customer accounts Serve as the field leader for resolving service issues and ensuring customer satisfaction Provide expert-level recommendations and solutions on-site Support technicians in the field when elevated service or technical expertise is required Ensure high-value services are delivered to standard and aligned with company expectations Qualifications 3+ years in operations or branch management (service-based preferred) Experience with FieldRoutes or RealGreen strongly preferred Strong understanding of routing, scheduling, and field operations Experience in lawn care, turf management, or agronomics preferred Highly organized, process-driven, and detail-oriented Strong leadership and accountability mindset Core Competencies Execution-focused

• gets things done, consistently Process-driven
• builds and enforces repeatable systems Numbers-oriented
• uses data to manage performance Technology literate
• leverages systems to improve efficiency Ownership mindset
• accountable for branch performance Success Metrics Routing hours and efficiency Production per truck / per day Labor hours vs output Service quality and rework rates Team readiness and training completion