Field Supervisor

Job Title:

Field Supervisor General Job Description:

The Field Supervisor supports the operations of the Company's Franchise Owners and serves as a liaison between/among the Company, its Franchise Owners and its customers.

Position Reports To:

Director of Operations Direct Reports:

None Specific Functional Responsibilities:

Provide initial and on-going training to Franchise Owners. Audit accounts to ensure customer satisfaction and compliance with Maintenance Agreements, Cleaning Schedules, and safety procedures (including SDS compliance, hazard communication considerations, etc.); provide audit results to Franchise Owners and document in the database program; follow up with Franchise Owners as needed. Investigate reports of service quality issues, ensure resolution in accordance with Company best practice guidelines, and document in database program. Introduce Franchise Owners to newly assigned customer contact and walk-through respective Cleaning Schedule. Maintain and update database system regarding customer and Franchise Owner communication. Process paperwork for new, transferred, suspended, and cancelled accounts and submit to Director of Operations in a timely manner. Develop and maintain an understanding of all chemicals and equipment used in the normal course of operations by Franchise Owners. Perform other duties as assigned. The previous listing is not intended to be all-inclusive. The individual who assumes this position may be required by the Company to perform other tasks, as needs arise/change.

Required Skills and Qualifications:

Bachelor's degree; or associate degree and 2+ years of supervisory experience; or high school diploma/GED and 4+ years of experience in related field Superb written and verbal communication skills High attention to detail Excellent analytical, problem-solving, and decision-making skills Strong computer skills, including database management Driver's License with clean abstract Field Supervisor, Benefits, Requirements Salary $45,000-$50,000/yr. Cancellation Bonus up to $325/month. Car allowance of $400/month. Position requires person to have their own vehicle to be able to spend 80-90% of their day doing audits/walk through customer accounts. $35 per franchise unit, per training session ($50 per unit if it is only one unit). 100% employee health insurance with the option of selecting any plan under HMSA or Kaiser. 80 hours vacation/40 hours sick after 1 year, holiday pay and 1 floating after 90 days of service. 401(k) eligibility after 6 months of full-time service. Option to enroll in AFLAC. Work cell phone provided.

Office hours:

Monday-Friday, 8:00am to 5:00pm, in addition, position requires person to be responsive to emergency calls 24/7, and work one night shift per month, on occasion after hours walk through and monthly after-hours training. Person must be able to travel to the neighboring island monthly. Trips may vary from 1-3 days. Qualified business expenses are reimbursed. Per diem is provided for overnight business travel.

Job Type:

Full-time Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person