A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
$80,000-$95,000 Base Salary + Performance Bonus (Up to 20%) Lead a Growing Business. Build Great Teams. Drive Results. Enviro-Master of Chicagoland is a rapidly growing commercial hygiene and facility service company serving businesses throughout the Chicagoland area. We provide recurring restroom hygiene services, deep cleaning, drain maintenance, pressure washing, and specialty commercial cleaning services. We are looking for an experienced General Manager to become the operational leader of our company. This is not a traditional office manager position. The owner is transitioning away from the day-to-day operation to focus on business growth, acquisitions, sales, and strategic expansion. We are seeking a leader who can confidently oversee daily operations, develop employees, improve systems, solve problems, and build a culture of accountability. If you're someone who enjoys taking ownership, leading people, improving operations, and making a measurable impact on a growing business, we'd like to meet you. Your Responsibilities As General Manager, you will be responsible for the overall execution of company operations. Operations Leadership Oversee all daily business operations. Manage office staff and field technicians. Ensure routes are fully staffed and completed efficiently. Oversee scheduling, dispatching, and technician productivity. Monitor daily service quality and customer satisfaction. Identify operational issues before they impact customers. Continuously improve systems, processes, and efficiency. Leadership & Team Development Recruit, interview, hire, onboard, and develop employees. Coach team members and conduct performance reviews. Hold employees accountable to company standards. Address performance issues professionally and consistently. Build a positive, high-performance culture. Develop future leaders within the organization. Customer Experience Resolve escalated customer concerns. Maintain excellent customer retention. Ensure service quality meets company standards. Support sales through outstanding customer service. Route, Warehouse & Fleet Management Oversee scheduling and route optimization. Monitor missed stops and technician productivity. Maintain warehouse organization and inventory controls. Manage purchasing and vendor relationships. Ensure company vehicles remain properly stocked and maintained. Financial & Administrative Management Review payroll for hourly, salary, and commission employees. Oversee Accounts Receivable and Accounts Payable processes. Monitor labor costs and operational KPIs. Assist with budgeting and profitability initiatives. Improve operational efficiency while controlling costs. What Success Looks LikeFirst 90 Days Learn our systems, software, customers, and employees. Build trust with office staff and field technicians. Take ownership of scheduling and daily operations. Understand company KPIs and reporting. Within 6 Months Independently manage daily operations. Improve technician accountability. Reduce missed stops and scheduling issues. Improve customer satisfaction. Implement measurable operational improvements. Within 12 Months Successfully operate the business with minimal owner involvement. Develop department leaders. Improve profitability through operational excellence. Build scalable systems that support continued company growth. What We're Looking For Required Qualifications Minimum 5 years of management experience. Experience leading service, logistics, transportation, distribution, facilities, construction, or route-based operations. Experience supervising teams of 15 or more employees. Strong leadership and employee accountability skills. Experience with scheduling and workforce planning. Experience managing payroll, HR, or personnel issues. Excellent organizational and communication skills. Strong problem-solving and decision-making abilities. Proficiency with Microsoft Office and business software. Preferred Qualifications Commercial service industry experience. Route-based service management. Branch management experience. Inventory management. QuickBooks experience. Experience growing or improving business operations. Experience managing a P&L or departmental budget. Who Will Thrive Here You'll likely be successful if you: Naturally take ownership. Enjoy solving problems. Make decisions confidently. Stay calm under pressure. Hold yourself and others accountable. Are willing to roll up your sleeves when needed. Continuously look for ways to improve the business. Want to build a long-term career with a growing company. This Position Is NOT For Everyone This role is probably not the right fit if you: Prefer waiting for direction instead of making decisions. Avoid difficult conversations with employees. Prefer a desk-only management role. Struggle with changing priorities in a fast-paced environment. Are uncomfortable holding people accountable. Prefer maintaining existing systems rather than improving them. Performance Will Be Measured By Route completion and service quality Customer retention Employee retention Technician productivity Labor efficiency Inventory accuracy Accounts Receivable performance Warehouse organization Operational KPIs Overall profitability
Compensation & Benefits Base Salary:
$80,000-$95,000
Performance Bonus:
Up to 20% annually based on: Company profitability Revenue growth Customer retention Employee retention Operational KPI achievement Benefits include: Paid Time Off Paid Holidays Health Insurance Professional development opportunities Long-term career growth Why Join Enviro-Master? We're not looking to hire someone to simply manage an office. We're looking for someone who wants to lead an operation, develop people, improve processes, and become a key part of a growing company. If you're excited about building a team, solving operational challenges, and making a lasting impact, we'd love to hear from you. To be considered, please include a brief summary in your application describing the largest operation you've managed, including the number of employees you supervised and your primary responsibilities.
Pay:
$80,000.00 - $95,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many employees have you directly supervised? Have you been responsible for hiring, coaching, disciplinary actions, and employee terminations? Have you managed a field service, route-based, logistics, facilities, construction, transportation, or similar operation? Describe the largest operation you have managed, including approximate annual revenue (if known), number of employees, and your primary responsibilities.
