General Manager

Goldfish Swim School in Northbrook is looking for a highly motivated leader to join our fast paced and fun loving team. Applications for this position will be closed on 4/15/26, post will be closed sooner if the right candidate is found, please apply asap if interested. A successful candidate possesses the following characteristics: Loves people management and all of the challenges and triumphs that come with Has a keen eye for detail Can handle having a hand in many aspects of the business Is or can become passionate about the mission of teaching kids to swim and be safe around the water Has strong operational experience A least some grass roots marketing experience Understands the importance of building strong relationships Comfortable with on the spot problem solving in stressful situations Ability to quickly pivot or regroup when things don't go as planned

Benefits:

Competitive pay

Health Benefits Paid Parental Leave Paid Vacation Bonus Structure Positive Work Environment Retirement Contribution Requirements:

Ability to work with children Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm) 3+ Years of people management experience Excellent interpersonal communication and organizational skills Must pass background examinations (included with training)

Job Title:

General Manager Reports to :

Director of Operations FLSA Status :

Exempt Summary:

Oversees the quality and success of Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Duties and Responsibilities:

Directs and controls the daily operations to ensure the school is running per standard operating procedures. Manages the staff to ensure high productivity, excellent performance and positive employee satisfaction. Trains and oversees the aquatics department to provide superior swim instruction to the students. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training. Provides sales and marketing training to all qualified sales staff. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Trains and oversees private party staff to ensure that the standard operating procedures are being maintained. Gains knowledge and experience in the business operating software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Gains a high level of knowledge and experience in pool operations necessary to maintain a safe and sanitary swim environment. Initiates and oversees workplace employee activities ("Fun" Department) with the goal of achieving improved employee satisfaction. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the facility. Trains all current staff on the EAP. Maintains current certifications and stays up-to-date professionally on the aquatics and management field. Schedules staff and manages payroll. Fulfills other duties and responsibilities as assigned by the Employer.

Certificates and Licenses :

Lifeguard CPR/AED and First Aid certifications required but can be obtained with in 45 days of employment

Work Environment :

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Job Type:

Full-time Pay:

$62,000.00 - $67,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Application Question(s): Are you available to work 3 evenings per week until 8pm and 1 weekend morning per week? If hired, when are you available to start? What is the maximum number of people you have managed at any given time? How many years of people management experience do you have? Ability to

Commute:

Northbrook, IL 60062 (Required)

Work Location:

In person