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PalAmerican Security
Regional Director of Operations
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Based on Illinois data
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What they do
A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
$151,481 / year median in Illinois
+6% projected growth
Job Description
Regional Director of Operations PalAmerican Security - 2.8 Oak Brook, IL Job Details Full-time $105,000 - $115,000 a year 8 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Business development management Financial operations Managing customer accounts Performance improvement leadership Customer relationship building Client onboarding Customer retention strategy Variance analysis Team leadership Client rapport building Bachelor's degree in business Labor cost analysis Employee retention Account development Inventory accuracy improvements Team scheduling Talent development Financial issue resolution Team development Managing budgets in a finance role Bachelor's degree Sales growth strategy Employee retention strategy Sales revenue analysis Invoice reconciliation Forecasting Prospecting Sales strategy Cost reduction analysis Sales pipeline management Full Job Description PalAmerican Security - Regional Director of Operations Needed Regional Director of Operations The Regional Director of Operations will report directly to the Regional Vice President and will oversee several branches across the region. While the role provides broader regional oversight, as the company continues to strengthen and expand its presence in this market, this position will drive operational performance, customer retention, financial improvement, leadership accountability, and regional growth while ensuring branch priorities are consistently executed. Why This Role This is an ideal opportunity for an operations leader who wants to take the next step in their career and have a visible impact on a growing region. The Regional Director of Operations will have direct exposure to regional leadership and will play a vital role in improving operations, strengthening client relationships, developing branch leaders, and driving growth throughout the region. This role offers the opportunity to take ownership of meaningful regional priorities, solve complex operational challenges, and directly influence the performance and direction of the business. Successful performance in this position can create opportunities for increased responsibility and advancement within the company. For a motivated leader who wants to grow beyond managing individual accounts or a single branch, this role provides the experience, visibility, and responsibility needed to advance their career. Operational Focus Maintain a consistent focus on customer retention by identifying account risks, addressing service concerns, and developing strategies to strengthen client relationships. Review upcoming client rate increases and coordinate with operational and financial teams to ensure increases are implemented accurately and on schedule. Review branch financial performance, including revenue, gross profit, labor performance, and budget variances, and develop corrective action plans where needed. Audit payroll and invoice adjustments, identify recurring issues, and implement corrective measures to improve accuracy and reduce adjustments. Audit regional vehicle inventory and related billing data to ensure accurate records, appropriate utilization, and proper client billing. Audit overtime, unfilled shifts, and other labor hours, and develop strategies to reduce unnecessary labor costs and improve scheduling efficiency. Analyze employee turnover trends and implement strategies to improve retention and reduce turnover. Review regional equipment, uniform, technology, and supply usage to reduce unnecessary costs and ensure client requirements are met. Oversee new account launches, major expansions, and client transitions to ensure staffing, training, equipment, and operational requirements are completed before implementation. Provide regular updates and reports on branch leaders, including individual performance, progress against expectations, areas of improvement, and ongoing development needs. Sales and Growth Establish regional growth targets and regularly report progress, risks, and forecasted results to the Regional Vice President. Track the regional sales pipeline, including lead status, proposal activity, expected revenue, and next steps, and hold branch leaders accountable for follow-up. Submit weekly sales leads, audit lead-generation activity across the region, report on progress, and develop improvement plans where performance is below expectations. Identify new business opportunities, target markets, and prospective clients that support regional growth objectives. Identify opportunities to expand services, locations, hours, or solutions with existing clients. Review lost opportunities and unsuccessful proposals to identify trends and improve future sales strategies. Experience Bachelor's degree in business or related field 3-5 years prior Branch Manager, Regional Manager, or similar Certification is relevant fields a plus