Company Overview Located near major cities and attractions, our hotel offers a welcoming environment for travelers seeking comfort and convenience. Guests enjoy complimentary amenities, cozy decor, and easy access to local dining, shopping, and entertainment options. We are dedicated to providing exceptional guest experiences through attentive service and a warm atmosphere. Job Summary We are seeking an energetic and detail-oriented Front Desk Manager to lead our front desk team. In this vital role, you will oversee daily operations at the front desk, ensuring seamless check-in and check-out processes, delivering outstanding customer service, and maintaining efficient communication with guests and staff. Your leadership will set the tone for a positive guest experience and uphold our high standards of hospitality. Responsibilities Supervise front desk staff to deliver exceptional guest services with enthusiasm and professionalism Manage guest check-in and check-out procedures efficiently using property management systems such as OPERA , SYNXIS or equivalent platforms Handle guest inquiries, requests, and complaints promptly, demonstrating excellent customer service problem-solving skills Coordinate reservations using hospitality reservation systems, ensuring accuracy and availability updates Enforce hotel policies, emergency procedures, and safety protocols to guarantee guest safety and satisfaction Oversee night audit processes to reconcile daily transactions accurately while maintaining high service standards Maintain clear communication with housekeeping, maintenance, and management teams to ensure smooth operations Flexible to work all shifts, Weekends and Holidays Required to stay on calls Skills Minimum of three years of Hotel Management experience required Proven experience in hospitality management or hotel front desk operations Strong knowledge of property management systems (PMS), especially OPERA , SYNXIS or equivalent platforms Multilingual or bilingual abilities to serve diverse guests effectively Exceptional customer service skills with a focus on guest relations and phone etiquette Familiarity with hotel emergency procedures and safety protocols Ability to handle high-pressure situations with professionalism and poise Excellent communication skills for client interaction, team coordination, and problem resolution Join us as a Front Desk Manager to lead with energy, elevate guest experiences, and be a vital part of our hospitality team!

Pay:

$37,000.00 - $40,000.00 per year

Work Location:

In person