A Hospitality Operations Supervisor is responsible for the functional management of day-to-day hospitality-specific operations and implementation of strategic projects. Engages with and supervises hospitality stuff such as front-desk clerks, concierges, housekeeping, etc.
Full-time Be a Standard-Bearer At Home Instead, our mission is simple yet profound: To improve the quality of our clients' lives by creating personalized caregiving solutions. We believe that seniors have the right to age safely and comfortably in their own homes. To make that happen, we rely on a dedicated team of Care Professionals (Care Pros). But behind every great Care Pro is a masterful Staffing Coordinator. We are looking for a driven, highly organized, and empathetic relationship-builder to join our Skokie-based office team. If you thrive in a fast-paced environment, love solving human puzzles, and want to make a tangible impact right here in our community, we want to talk to you! Our Values We don't just put our values on a wall—we live them every day. We are looking for a coordinator who naturally embodies: Commitment to
Process:
You have an obsessive attention to detail regarding schedules, notes, and compliance.
Ownership & Responsibility:
You see things through, exercise personal leadership, and accept responsibility for your outcomes.
Compassion:
You have genuine empathy for seniors and the Care Pros who look after them.
Sense of Urgency:
You recognize the importance of being present and are driven to address challenges
Total Rewards & Support Competitive Hourly Wage:
$22.00-$23.00/hr based on experience.
Paid Time Off:
Comprehensive PTO program for work-life balance.
Retirement Planning:
401k plan with agency matching contributions.
Insurance Coverage:
Medical, Dental, Vision, and Life Insurance benefits.
Professional Training:
Fully paid training on our proprietary scheduling method.
Office Culture:
Vibrant and supportive environment located in the heart of Skokie.
Career Growth:
Real development opportunities within a growing senior services agency.
Primary Responsibilities Masterful Scheduling :
Coordinate daily schedules using WellSky/ClearCare, ensuring all shifts are fully staffed and unexpected call offs are restaffed with a sharp Sense of Urgency.
Relationship & Retention Building:
Conduct regular check-in calls with our Care Pros. You will track their life milestones, manage Care Pro appreciation programs (like CarePro of the Month), and build deep agency loyalty to minimize shift changes.
Compliance & Excellence :
Review care plans with Care Pros, monitor daily clock-in/outs to ensure no senior is left unattended,and audit weekly hours for flawless payroll billing.
Onsite Office Support:
Greet and genuinely welcome every visitor (clients, applicants, and referral partners) to the Skokie office with a warm, professional manner. You will also assist with general office operations, incoming calls, and backup recruiting support.
On-Call & Team Support:
Share in a rotating after-hours-on-call schedule to provide continuous support for our field staff, and occasionally step into the field for client introduction or quality assurance visits.
Preferred Qualifications & Skills Experience:
Previous experience in scheduling, staffing coordinator, or high-volume logistics-ideally within the home care, healthcare, or hospitality industries
Tech-Savvy:
High proficiency in MS Office (Word, Excel, Outlook) and proven ability to learn specialized scheduling software (experience with WellSky/ClearCare or Salesforce is a plus!).
Communication:
Strong oral and written communication skills with a warm, friendly, and professional phone presence.
Resilience:
Strong decision-making skills, sound judgement, and ability to maintain composure under pressure.
Flexibility:
Willingness to participate in a rotating evening/weekend on-call schedule and step out into the local territory if operational needs arise.
Job Description Linked Here:
https://docs.google.com/document/d/1BDVYeDSNVYW-FRNT-a-BYOyjdp9Byo-THsKJpRn66ss/edit?usp=sharing Find in-home caregiver jobs and make a difference At Home Instead, Care Pro's are appreciated, supported, and given opportunities to grow while providing meaningful care to older adults.
Pay:
$22.00 - $23.00 / hour
Pay:
Other Benefits:
401(k) matching Employee discount Paid training Mileage reimbursement
Other Job Type:
fulltime
Schedule:
8 hour shift Monday to Friday On call Holidays Day shift
Overtime Other Education:
No education required Work location: On-site Skokie. 8816 Bronx Ave, Skokie, IL, 60077
