An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$150,000 - $160,000 Position Summary The Manager, Digital Strategy is responsible for developing and executing a comprehensive digital strategy that delivers exceptional customer experiences while supporting organizational growth objectives. This role oversees the digital ecosystem, including digital products, platforms, systems, development, and support functions. The ideal candidate will provide strategic leadership across digital product management, digital development, system administration, and digital operations while driving innovation, operational excellence, and customer engagement. This leader will collaborate across business and technology teams to identify opportunities, implement digital solutions, and optimize digital experiences through data-driven decision-making. Key Responsibilities Define and execute the enterprise digital strategy and roadmap, ensuring alignment with business objectives. Lead the design, development, implementation, and optimization of digital products and platforms. Drive innovation and continuous improvement across digital channels to enhance customer experience and engagement. Assess current digital capabilities, identify gaps, and recommend solutions to improve performance and scalability. Oversee the full lifecycle of digital products, including strategy, prioritization, development, launch, and ongoing enhancement. Ensure seamless integration between digital platforms, third-party technologies, and internal systems. Lead, mentor, and develop a high-performing team of digital product, systems, development, and support professionals. Establish departmental goals, performance metrics, and accountability measures aligned with organizational priorities. Leverage data, analytics, and customer insights to drive adoption, engagement, retention, and growth. Monitor and report on key digital performance indicators, including platform utilization, customer experience, and operational efficiency. Manage relationships with technology vendors, fintech partners, and service providers. Evaluate emerging technologies and industry trends, including AI, automation, and digital transformation opportunities. Partner with technology, compliance, risk, and business stakeholders to ensure security, regulatory compliance, and operational effectiveness. Lead cross-functional initiatives from concept through implementation and ongoing support. Required Qualifications Education Bachelor's degree in Business, Analytics, Digital Technologies, Information Systems, or a related field. Experience 10+ years of experience leading digital strategy, digital products, or digital transformation initiatives. 5+ years of leadership experience managing cross-functional teams. Experience leveraging data analytics to drive digital performance and business results. Preferred Qualifications Experience in financial services, banking, fintech, or highly regulated industries. UX/UI design knowledge or related certifications. Experience managing digital product roadmaps and customer-facing platforms. Familiarity with emerging technologies such as AI, automation, and digital engagement tools. Required Skills Digital Strategy & Transformation Digital Product Management Product Development Lifecycle Management Data Analytics & Insights Digital Platform Optimization Vendor & Partner Management Customer Experience (CX) Strategy Cross-Functional Leadership Agile & Project Management Methodologies Technology Integration & Digital Ecosystems Change Management Performance Measurement & KPI Management Strategic Planning & Execution Communication & Stakeholder Management Leadership Competencies Strategic thinking and vision Team development and coaching Innovation and continuous improvement Process optimization and operational excellence Executive communication and influence Resource planning and prioritization Collaboration and relationship building Results-driven leadership #
