Company Overview Tip Top Car Wash is focused on providing the best car wash with exceptional customer service in the communities we serve, but that's not all. At Tip Top, we support the communities by sponsoring local events and donating proceeds to areas of need. We build relationships with our customers and make a positive mark on their day when they come to visit. We enrich the lives of our employees by offering training, specialized skills, and motivation to make Tip Top Car Wash a career they love and excel at. Position Summary The General Manager is responsible for the overall performance of an individual car wash location. This role owns daily operations, financial results, team leadership, customer experience, safety execution, and facility standards. The General Manager leads the site team, executes company initiatives, and ensures operational discipline while driving revenue growth, membership acquisition, and cost control. Success in this role is measured by membership growth, revenue performance, labor and cost management, safety compliance, customer satisfaction, and the development and retention of site-level leaders and team members. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Operations, Financial Performance, and Execution Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability. Execute daily operations to ensure consistent service, throughput, and site readiness. Maintain efficient staffing schedules aligned with business demand and labor targets. Monitor and manage site-level inventory including chemicals, supplies, and operational materials. Identify and resolve operational issues, including minor mechanical and maintenance needs. Maintain accurate administrative records including scheduling, inventory tracking, and required reporting. Leadership and Team Development Lead, coach, and develop site team members and shift leaders. Hire, train, and onboard new employees in accordance with company standards. Conduct performance reviews, provide feedback, and take corrective action when necessary. Maintain consistent training on systems, procedures, safety, and customer service expectations. Foster a positive, accountable, and high-performing team culture. Customer Experience, Sales, and Marketing Deliver a consistently positive customer experience across all touchpoints. Resolve customer concerns promptly and professionally while minimizing claims and losses. Drive site-level sales, membership growth, promotions, and local marketing initiatives. Support fundraising and community engagement efforts as directed. Safety, Cleanliness, and Compliance Own execution of company safety programs and ensure compliance with all policies and procedures. Maintain high standards of cleanliness across the tunnel, vacuum lot, customer areas, and backroom. Ensure equipment, tools, and workspaces are maintained in a safe and organized condition. Identify safety risks and take immediate corrective action. Perform other duties as assigned to support business needs.

Supervisory Responsibilities:

Directly supervise site-level employees and shift leaders. Set clear expectations, schedules, and performance standards. Monitor productivity and provide ongoing coaching and accountability. Minimum Qualifications (Knowledge, Skills, and Abilities) Previous leadership experience in retail, service, hospitality, or car wash operations. Demonstrated ability to manage daily operations and lead teams effectively. Strong customer service, communication, and organizational skills. Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment. Basic computer proficiency and ability to use operational systems. Mechanically inclined with ability to identify and address minor maintenance issues. Ability to work flexible hours including evenings and weekends. High School Diploma or equivalent required. Physical Demands and Work Environment This position requires regular standing, walking, lifting moderate weight, and working in an outdoor car wash environment with exposure to wet and noisy conditions. Reasonable accommodations may be made in accordance with ADA guidelines. This role requires regular site presence, including evenings and weekends, based on business needs. Note This job description does not state or imply that these are the only duties to be performed. Employees may be required to perform additional job-related duties as requested. Employment is at-will and does not constitute an employment contract.

Job Type:

Full-time Pay:

$60,000.00 - $65,000.00 per year

Benefits:

Flexible schedule Paid time off Ability to

Commute:

Martinsville, IN 46151 (Required)

Work Location:

In person