Position Description:

The Operations Support Coordinator provides operational and administrative support for programs, systems, and field team support, while upholding JRI's core values: Teamwork, Exceptional Hospitality, Accountability, and Mindful Communication. This role is responsible for assisting in the administration of assigned operational platforms, guest relations processes, and ensuring operational resources remain current and effective. The Operations Support Coordinator on day-to-day program administration while partnering with Operations leadership and cross-functional teams to support company initiatives and restaurant success. They support the teams of JRI restaurant operations including Freddy's Frozen Custard & Steakburgers as a franchisee with over 130 locations across the US and counting, Mokas Coffee & Eatery, Chompie's Restaurant & Deli, as well as some local concepts - Powercat Sports Grill, JCs BBQ & Grill, & The Original Grande.

Duties & Responsibilities:

Project Management Assist with cross-functional projects from planning through implementation, including new restaurant opening projects. Coordinate project timelines, deliverables, training support, resources, communication, and operational readiness activities. Facilitate project meetings and provide regular status updates to leadership. Guest Relations Assist with administration of guest feedback and guest relations platforms. Assist with monitoring restaurant response compliance and follow up with field leadership as directed. Support new restaurant openings by assisting with guest response management during initial operating periods. Monitor guest feedback trends and escalate concerns appropriately. Operational Systems Administration Provide day-to-day support across multiple operational systems, assisting with basic administration, troubleshooting, and maintenance. Including but not limited to Point of Sale, Mobile / Delivery, Catering, Scheduling platforms. Assist with maintaining user access, content, and system configurations. Assist with troubleshooting issues and coordinate resolutions with vendors and internal stakeholders as directed. Ensure operational information remains accurate and current Documentation and Content Management Develop, maintain, and publish content for restaurant communication platforms. Coordinate communication requests from multiple departments. Ensure content is accurate, timely, and aligned with company initiatives. Assist with organization and accessibility of shared operational materials. Support ongoing updates to forms, documents, and resources. Operations Coordination & Administrative Support Assist with company initiatives, projects, meetings, and special events. Support new restaurant opening activities as assigned. Provide administrative support for operational programs and initiatives. Perform additional duties and special projects as assigned. Maintain office

Supplies Qualifications:

Bachelor's degree preferred or equivalent experience. 1-2 years of administrative, operations support, customer service, or related experience. Food service / restaurant experience preferred Strong organizational and time management skills. Ability to manage multiple priorities with minimal supervision. Excellent communication and customer service skills. Experience working with business software systems. Proficiency in Microsoft Office Suite. Ability to maintain confidential information. Strong attention to detail and follow-through.

Benefits:

Medical, dental, vision, and supplemental insurance plan options Generous paid time off 401(k) Daily instant pay: Work today, get paid tomorrow! Paid holidays Career advancement opportunities

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to

Commute:

Manhattan, KS 66502 (Required)

Work Location:

In person