Job Overview We are seeking an energetic and welcoming Front Desk Ambassador to serve as the first point of contact for our guests and visitors. In this vital role, you will create a positive and memorable experience by providing exceptional customer service, managing guest inquiries, and ensuring smooth front desk operations. Your enthusiasm and professionalism will help foster a warm, hospitable environment that reflects our commitment to guest satisfaction and hospitality excellence. This paid position offers an exciting opportunity to develop your skills in hotel management, guest relations, and customer service within a dynamic hospitality setting. Duties Greet guests and visitors with a friendly, professional demeanor, ensuring a positive first impression Manage check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms Handle guest inquiries via phone, email, or in person with excellent phone etiquette and problem-solving skills Assist guests with reservations, modifications, cancellations, and special requests using hospitality reservation systems Provide information about hotel amenities, local attractions, and services to enhance guest experience Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly and effectively Follow hotel emergency procedures to ensure safety and security for all guests and staff Skills Strong background in hospitality management with experience in front desk operations or hotel management roles Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world Proficiency in property management systems (PMS), especially OPERA or similar platforms used in hotel environments Excellent customer service skills with a focus on guest relations and hospitality standards Knowledge of hotel emergency procedures and night audit processes for seamless overnight operations Ability to handle customer service issues confidently while maintaining professionalism under pressure Experience in resort settings or luxury hotels is a plus to deliver elevated guest experiences Join us as a Front Desk Ambassador where your vibrant personality and dedication will help create unforgettable stays for our guests. We value your enthusiasm for hospitality, your commitment to exceptional service, and your ability to foster positive client communication. This role is paid — an exciting step forward in your hospitality career!

Pay:

$13.00 - $15.00 per hour Expected hours: 1.0 - 24.0 per week

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person