Operations Supervisor

The Transportation Operations Supervisor is responsible for overseeing daily trucking operations, supporting drivers, monitoring dispatch activity, and ensuring freight is moved safely, efficiently, and on time. This role serves as a key leader between dispatch, drivers, customers, maintenance, and terminal leadership. The Operations Supervisor must be able to make sound decisions in a fast-paced environment, communicate clearly, solve problems quickly, and hold the team accountable to safety, service, productivity, and customer expectations. Key Responsibilities Supervise daily transportation operations, including driver dispatch, route execution, customer updates, and issue resolution. Monitor driver performance, on-time service, equipment utilization, idle performance, safety compliance, and productivity. Support dispatchers and operations staff with daily planning, load coverage, driver communication, and problem-solving. Ensure all drivers are operating safely and in compliance with company policies, DOT regulations, hours-of-service rules, and customer requirements. Communicate with customers regarding load status, service issues, delays, equipment needs, and operational updates. Partner with maintenance to address equipment breakdowns, inspections, trailer availability, and service-related issues. Review operational reports and identify opportunities to improve efficiency, reduce cost, and increase revenue. Coach and develop dispatchers, drivers, and operations team members to improve performance and accountability. Investigate service failures, late loads, safety concerns, driver issues, and customer complaints. Ensure accurate updates are entered into transportation systems, customer portals, and internal reporting tools. Assist with driver engagement, retention, performance conversations, and corrective action when needed. Promote a strong safety culture and ensure daily decisions support safe operations. Provide clear shift handoffs and communicate important updates to leadership and the next shift. Qualifications Previous transportation, trucking, logistics, or dispatch experience preferred. Prior supervisory or leadership experience preferred. Strong communication, decision-making, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Knowledge of DOT regulations, hours of service, dispatch operations, and transportation systems is a plus. Strong computer skills, including email, Microsoft Office, transportation management systems, and customer portals. Ability to lead with accountability while maintaining a professional and respectful approach. Must be dependable, organized, and willing to support operations outside normal expectations when needed. Key Skills Leadership and team development Driver communication and support Dispatch and route management Customer service Safety and compliance awareness Problem solving and decision making Time management and organization Performance tracking and accountability Work Environment This position operates in a transportation office and terminal environment. The role requires regular communication with drivers, dispatchers, customers, maintenance teams, and leadership. Evening, weekend, or after-hours support may be required based on operational needs. Success in

This Role Looks Like:

A successful Operations Supervisor keeps freight moving, supports drivers, protects customer service, improves team performance, and helps create a safe, efficient, and accountable operation.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person