MEDICAID ANALYST SUPERVISOR

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health This position may be filled in the following parishes: Rapides This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health. Take a leadership role at the Louisiana Department of Health and make a direct impact on access to healthcare for more than 1.7 million Louisianans. As a Unit Supervisor in the Specialized Operations & Support Unit, you will lead a team of Medicaid analysts, ensuring timely and accurate processing of enrollment requests and provider services. This role offers the opportunity to guide staff, shape operational excellence, and contribute to the mission of delivering critical Medicaid programs across the state. An ideal candidate should possess the following competencies:

Building and Supporting Teams:

The ability to combine one's actions and efforts with others to work toward achieving a common goal.

Communicating Effectively:

The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Demonstrating Accountability:

The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Adapting to

Change:

The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.

Building Trust:

The ability to create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes.

Developing Performance:

Builds the future potential of others by supporting long-term growth, skill development, and career progression.

Displaying Professionalism:

The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Managing Conflict:

The ability to recognize, address, and resolve disagreements constructively while preserving relationships and promoting mutual understanding.

Managing Conflict:

The ability to recognize, address, and resolve disagreements constructively while preserving relationships and promoting mutual understanding. Six years of social services experience; OR Six years of full-time experience in any field plus three years of social services experience; OR A bachelor's degree plus three years of social services experience; OR An advanced degree plus two years of social services experience.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

• Establish work schedules and priorities for Medicaid staff in the supervisory unit, adjusting as needed for workload changes, emergencies, or new legislative requirements
• Monitor applications, renewals, and expedited requests, ensuring accurate and timely processing in compliance with federal and state regulations
• Oversee multiple projects and special assignments, including out-of-state closures, pregnancy reports, legislative inquiries, and provider request forms
• Set performance and production standards, monitor staff work, and formally evaluate subordinates through performance ratings, promotions, and disciplinary recommendations
• Identify obstacles to efficiency and implement strategies to improve productivity and workload performance for the unit and individual staff
• Maintain controls to ensure adherence to agency policy, program guidelines, and federal deadlines, including grievance and hearing procedures
• Develop and maintain error profiles to support corrective action efforts at the unit and state office levels
• Manage office operations, equipment, and support services, maintaining inventory controls and projecting future operational needs for budget planning
• Recruit, interview, and select staff in compliance with Civil Service rules, making recommendations for staff allocation and utilization
• Perform other duties as assigned to support the mission of Eligibility Field Operations and assist the department in meeting operational priorities

Position-Specific Details:

Location:

Medical Vendor Administration / Eligibility Field Operations /

Rapides Parish Appointment Type:

This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health. C ost

Center:

305-2050400 Position Number(s): 50531280

Compensation:

This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity. Medicaid Analyst Supervisor - $24.35 hr / $ 1,948.00 bi-weekly

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.

e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Paula Jackson- paula.jackson@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here . LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.