New Orleans, Louisiana, US, 70146

Job ID:

35222 widget: Full-Time None No - Teleworking not available for this position $51773.04-$64716.54 Position Description & Qualifications Position Summary The Highway Safety Operations Supervisor is responsible for overseeing daily field operations and personnel supporting highway safety activities. This role ensures efficient staffing, route assignments, operational effectiveness, and compliance with established procedures. The supervisor supports workforce management, operational planning, employee development, and continuous improvement initiatives while maintaining a high level of service delivery and safety. Essential Duties and Responsibilities Monitor and oversee daily field operations and activities of Highway Safety Operations personnel. Review and confirm daily staffing schedules and coordinate field route assignments to ensure operational coverage and efficiency. Assist with recruitment efforts, including reviewing resumes, participating in interviews, and providing hiring and promotion recommendations. Prepare and maintain operational correspondence, reports, presentations, schedules, forms, training materials, personnel documentation, and electronic communications. Identify and report equipment and vehicle maintenance or repair requirements to management. Participate in operational analyses to assess performance and effectiveness, including route planning, staffing requirements, reporting methodologies, traffic trends, service demands, and response effectiveness. Assist in the development, implementation, and maintenance of Operations Manuals, Standard Operating Procedures (SOPs), and operational guidelines. Participate in Post-Incident Analysis activities as requested by management or the customer. Support employee training, coaching, and performance management initiatives. Ensure compliance with organizational policies, safety regulations, and customer requirements. Perform other duties as assigned. Required Qualifications High School Diploma or equivalent. Minimum of five (5) to seven (7) years of relevant operational experience. At least two (2) years of supervisory or team leadership experience. Demonstrated ability to coordinate field operations and manage personnel schedules. Strong organizational, analytical, and problem-solving skills. Excellent written and verbal communication skills. Proficiency with Microsoft Office applications and standard business software. Ability to prepare reports, presentations, and operational documentation. Preferred Qualifications Experience supporting transportation, traffic management, highway safety, emergency response, or related field operations. Experience developing or maintaining operational procedures and training materials. Knowledge of traffic management principles, roadway safety practices, and incident response operations. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to

EEOC/OFCCP

compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range:

The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us. Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.