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D
DHL
Field Services Supervisor II DL
Career Insights for Operations Supervisor (General)
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Scorecard
Based on Massachusetts data
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What they do
An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
$82,097 / year median in Massachusetts
+8% projected growth
Job Description
Field Services Supervisor
II DL DHL
- 3.6 Boston, MA Job Details $96,300
- $128,400 a year 11 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Team supervision Driver's License Bachelor's degree Full Job Description What makes DHL great Our People!
- to our business, to each other and to our global communities.
Key Responsibilities:
Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers Supervises warehouse sort operations processing international import and export shipments Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments Charged with developing and managing relationships with Business Partners Responsible for development and implementation of special projects Ensures quality system is implemented and maintained within area of responsibility Manage Key Performance Indicators and cost levels Assists in annual budget preparation Provides technical product assistance to staff Advises staff of changes to company policies and goals Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes Sets objectives and delivers results with a short-term, operational focus Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances Assigns and checks work Heavy use of MS Office products in day to day activities (in particular Excel and Outlook) Provides guidance and training Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class Provides input to hiring, firing, layoff, promotion, reward, and other decisionsSkills & Qualifications:
Complete understanding and wide application of principles, theories, and concepts in function or business area An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization Knowledge of Dangerous Goods Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience Professional certification required in some areas Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards Must be 18 years old Excellent customer service skills Candidate must pass pre-employment background, drug, and medical physical screeningPhysical Requirements:
Must be able to lift up to seventy (70) lbs occasionally Must be able to lift forty (40) lbs frequently Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.They include:
Competitive Pay ( $96,300- $128,4000 annually ) Bonus/Incentive Programs Retirement Savings
- 401K with company match Medical, Dental, Vision, well-being programs Tuition Reimbursement Generous Paid Time Off
- Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer.