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Mass General Brigham Medical Group, Inc.
Practice Supervisor, Express Care
Career Insights for Operations Supervisor (General)
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What they do
An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
$82,097 / year median in Massachusetts
+8% projected growth
Job Description
Practice Supervisor, Express Care Mass General Brigham Medical Group, Inc. $54,059.20
- $78,686.
Site:
Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Express Care, formally known as Urgent Care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 2 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need. We are seeking a full-time, 40-hour Supervisor to support our Natick and ton Express Care centers! Our centers are located at 219 North Main Street, Natick, MA and 71 Needham Street, ton, MA. The Supervisor will report to the Senior Operations Manager and will work in close partnership with them to oversee the operations of the practices, and supervise our team of Medical Assistants, Rad Techs, and front desk staff. To manage staffing and/or center based operational issues, this team member will cross cover as needed and must be willing to take on additional responsibilities and provide assistance in all areas needed. Summary Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties. Essential Functions- Responsible for recruiting, hiring, evaluating, training and developing support staff.
- Provides day to day supervision and direction to support staff.
- Assigns work and monitors performance.
- Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
- Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
- Oversees purchase orders, petty cash and check requests.
- Maintains and orders office supplies and equipment.
- $78,686.
EEO Statement:
0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857- 282-7642.