We are seeking a motivated, experienced, and hospitality-focused individual to join our team as an Operations Manager ! This property is managed by Gulph Creek Hotels (Wayne, PA) . Join a company that values hospitality, teamwork, leadership, and growth. Why Work With Us? Competitive Pay Health Benefits Paid Time Off/Vacation Time Holiday Pay Key Responsibilities Oversee the daily operations of the hotel to ensure a high level of guest satisfaction and operational excellence Lead, supervise, and support hotel team members across multiple departments Ensure all departments consistently follow company, brand, and operational standards Monitor guest satisfaction and promptly address guest concerns, complaints, and service recovery opportunities Assist with recruiting, interviewing, hiring, training, coaching, and developing team members Create and maintain employee schedules based on business needs and staffing requirements Monitor staffing levels, attendance, punctuality, and overall employee performance Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met Work closely with Housekeeping, Maintenance, Front Desk, and other departments to ensure smooth daily operations Monitor hotel occupancy, room availability, and operational needs Review daily reports, financial information, and departmental performance to identify opportunities for improvement Assist with controlling labor costs, operating expenses, and inventory Ensure proper cash handling, billing, purchasing, and financial procedures are followed Maintain compliance with Marriott brand standards, company policies, and applicable safety regulations Assist with emergency situations and ensure proper safety and security procedures are followed Communicate effectively with team members, management, guests, vendors, and other business partners Lead by example and consistently demonstrate professionalism, accountability, and exceptional customer service Participate in management meetings and provide updates regarding hotel operations, staffing, guest feedback, and departmental performance Help implement strategies to improve guest satisfaction, employee engagement, and overall hotel performance Maintain a professional appearance and consistent attendance Perform additional duties and responsibilities as assigned by management Qualifications High School Diploma or equivalent required; college degree in Hospitality, Business, or a related field preferred Previous hotel or hospitality management experience required Previous supervisory or leadership experience required Marriott or branded hotel experience preferred Strong understanding of hotel operations and guest service standards Skills & Abilities Strong leadership, communication, and interpersonal skills Ability to motivate, coach, and develop team members Excellent problem-solving and decision-making skills Ability to multitask and prioritize responsibilities in a fast-paced environment Strong organizational and time-management skills Ability to handle guest concerns and employee issues professionally and effectively Basic understanding of hotel financials, labor costs, and operational reports Ability to work independently while also functioning effectively as part of a management team Ability to use computers, email, Microsoft Office, and hotel management systems Ability to read, write, and speak English effectively Physical Requirements Regularly stand, walk, and use hands for extended periods Frequently reach with hands and arms Occasionally bend, kneel, crouch, or climb stairs Ability to lift and/or move up to 50 pounds occasionally Ability to move throughout the hotel and inspect guest rooms, public areas, and operational spaces Must have close and distance vision, color vision, and focus ability Ability to work flexible hours, including evenings, weekends, and holidays as needed