Patron Services Manager

The Patron Services Manager oversees all public-facing operations, serving as a primary point of contact for audiences and community partners. This role manages box office, front of house, concessions/bar, and the overall patron experience.

Reports to:

Executive Director Supervises:

Assistant Patron Services Manager, Box Office Staff, House Managers, Concessions Staff, Volunteers Works closely with:

Production, Marketing, Development, Finance, External Vendors Wages:

Full Time, Exempt, $54,000 annualized Hours Primarily on-site Tuesday-Friday, 12:00 PM-6:00 PM Evenings and weekends required based on events Core Responsibilities Box Office and Ticketing Administer ticketing system (setup, pricing, comps, reporting) Manage all box office operations and ticket sales Ensure reconciliation and coordination with Finance Front of House Operations Oversee all front of house operations Hire, train, schedule, supervise FOH staff Establish and enforce policies (late seating, accessibility, refunds) Serve as escalation point for patron concerns Lead high-priority events (opening nights, galas, etc.) Shape full patron journey from purchase to departure Gather feedback and improve experience Maintain data across ticketing and POS systems Produce attendance and revenue reports Identify opportunities to improve efficiency and revenue Concessions and Bar Manage concessions/bar operations (staffing, inventory, pricing) Ensure compliance with licensing and alcohol service Coordinate offerings with events Track sales and inventory with Finance Receptions, Hospitality, and Catering Liaison for receptions, donor events, hospitality Coordinate with caterers and vendors Oversee execution of special events and rentals Qualifications We recognize that strong candidates gain skills in many ways. We encourage individuals with equivalent or related experience to apply. Strong written and verbal communication Multilingual preferred (Spanish, Portuguese, Armenian, Pashto) Highly organized with strong follow-through Ability to manage multiple priorities and deadlines Experience in customer service, hospitality, events, or administration Comfortable with Microsoft 365 and ticketing systems (AudienceView a plus) Ability to work independently and collaboratively Strong problem-solving in live event settings Warm communicator who builds trust with patrons and staff Calm and solutions-oriented under pressure Proactive, adaptable, team-oriented Interest in arts and community-based work Benefits Health insurance (BlueCross Blue Shield HMO) Optional dental and vision Unlimited PTO after 3 months Campus fitness center membership Shuttle service On-campus food options Additional campus amenities Equity The Mosesian Center for the Arts is an equal opportunity employer and encourages applicants of all backgrounds and lived experiences. About The Mosesian Center for the Arts is a multidisciplinary arts center in Watertown, MA, serving over 20,000 visitors annually through performances, exhibitions, and education programs. To Apply Submit cover letter and resume: https://form.jotform.com/261026344672050

Questions:

alianadelaguardia@mosesianarts.org

Pay:

$54,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person