Operations Manager | $90,000 - $110,000

Salaried Location:

Southshore MA Local HVAC, Plumbing and Energy Delivery company is hiring an Operations Manager.

Job Summary:

The Operations Manager has the primary overall responsibility for the Southshore locations. Manages all facets of these locations with accountability for the location's growth, EBIDTA, and Safety with a focus on profit and loss. Accountable for the overall direction of the locations' activities to ensure high levels of customer service, operational effectiveness, employee productivity and profitability.

Benefits:

Medical insurance with company contribution for individual and family coverage, plus FSA and HSA options Dental and Vision insurance Basic Life and AD&D insurance Long-Term Disability coverage 401(k) plan with company match 80 hours of accrued vacation 40 hours of sick leave 9 paid holidays, including floating holidays Employee Assistance Program Group rates on voluntary insurance options, including Disability, Accident, Life, Cancer, Critical Illness, Hospital Confinement, and supplemental Dental coverage

Measurements of Success:

Customer service, meeting and exceeding the requirements of the customer consistent with the our program which covers HVAC, electrical, plumbing, and fuel delivery Salesmanship, or the capacity to capitalize on sales growth opportunities as well as supporting the Division's sales and marketing efforts Experience, the insight to understand the nature of the energy business and plan accordingly Mentoring and Coaching, establishing consistent behavior that encourages the development of direct reports within these Locations and assuring consistent behavior within the management team Leadership responsibility for all service, delivery, office and sales department operations Works with and assists in the recruiting, hiring and performance of employees Evaluates, coaches, and communicates regularly with department managers Responsible for all aspects of safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness Responsibility for the implementation of daily operating procedures to ensure employees understand the correct procedures to perform their daily responsibilities at or above expectation Schedule and facilitate regular department and safety meetings Understands, follows, and advocates company policies and local, state and federal rules, regulations, codes and licensing Analyzes service, delivery, and sales department productivity reports to improve efficiency and maximize productivity Controls inventory to maintain appropriate levels and develops and institutes processes for maintaining accurate inventory records Establishes competitive and financially responsible margins Develops an annual budget and departmental goals with members of the Executive Team Creates and supplies information for determining performance of Key Performance Indicators ("KPI's") What it takes: Bachelor's Degree or equivalent work experience required, industry experience preferred Proficient user of Microsoft Office (prior experience with customized internal computer programs preferred) Demonstrated ability to work as part of a team Strong sense of professionalism and ability to maintain discretion Well-developed verbal and written communication skills Must have a valid driver's license and a clean driving record We are an equal opportunity employer